Craftmatic Rests Assured on Sales and Customer Service with Contact Center Technology from Noble Systems

Noble Systems Corporation, a leading provider of contact center technology, has become the preferred contact center vendor for Craftmatic. Noble Systems innovative solutions help the company manage its contact center activities at its headquarters and distributors. Craftmatic initially selected Noble Systems for its Trevose, PA headquarters based on both its comparative cost-effectiveness and ease of operation. The solution became the preferred platform for the company based on its cost-effectiveness, ease of operation, and range of features. Noble Systems , and is currently installed at all of the companys corporate sites, including a center based in the UK.

Craftmatic Rests Assured on Sales and Customer Service with Contact Center Technology from Noble Systems Company is sold on reliability and performance of call management platform

Atlanta, GA (PRWEB) July 1, 2003 -- Noble Systems Corporation, a leading provider of contact center automation technology, has become the preferred contact center vendor for Craftmatic. Craftmatic relies on Noble Systems innovative solutions to help the company manage its contact center activities at its headquarters operation and at the distributor level.

Craftmatic Organization, Inc., headquartered in Trevose, PA, has been providing quality consumer products for over 25 years to over 600,000 customers. Working directly and through a family of distributors, the company strives to achieve customer satisfaction in every transaction, from the initial information request to delivery and beyond. To support its contact center functions, Craftmatic has made Noble Systems its contact center technology solution of choice.

Craftmatic initially selected Noble Systems as an alternative to its previous dialer based on both its comparative cost-effectiveness to its previous system and ease of operation for a team of talented telemarketing managers without strong technical skills. After using the Noble Systems solution at one site, Craftmatic came to discover its full functionality and true user-friendliness, and it became the companys preferred platform. Noble Systems is a global solution for Craftmatic, which recently installed the solution to replace older technology at a center based in the United Kingdom.

Craftmatic uses ATOMS to manage its outbound telemarketing efforts. The system offers many features for outbound dialing, just a few of which include: five call pacing methods; tone detection; recognition of busies, no answers, temporary and permanent disconnects, and answering machines; automated messaging; list scheduling; customizable disposition codes; full call detail reporting; and tools to help companies comply with new state and federal telemarketing regulations.

Eric Kraftsow, Vice President of Craftmatic, speaks about the relationship with their technology vendor, saying, I simply prefer the Noble Systems solution because we truly believe it combines the best of technology in a format that does not require us to employ managers that are computer geniuses. I have seen lots of centers and service bureaus that were under-performing simply, in my estimation, because their people do not know how to properly run the dialer provided for them. With Noble Systems, our managers do not have to have a high level of technology expertise to get the maximum results. And, Noble Systems truly works with us as a partner in progress, and I know that Noble Systems will continue to work with us to ensure that technology takes us where we need to go."

Noble Systems philosophy is to work with our clients to provide superior, ongoing contact center technology solutions, rather than simply selling them a product," states James K. Noble, Jr., President and CEO of Noble Systems. Craftmatic is a prime example of a Noble Systems success story. What began as a single installation in their corporate headquarters has become a global account, encompassing all of their corporate centers, both in the US and internationally, and as the recommended solution for Craftmatics distributors. We are pleased to be a partner in Craftmatics global success, helping them improve productivity and providing them with proactive solutions to meet new challenges in the marketplace."

About Noble Systems
Noble Systems Corporation is a global provider of complete contact center automation solutions. 30,000+ agents at almost 600 client installations worldwide conduct business from Noble Systems workstations using the ATOMS® contact center technology platform. Noble Systems is a part of the worlds leading customer communications organization, with operations in more than 30 countries. Founded in 1989, Noble Systems manufactures, sells and supports award-winning contact center technology solutions, including predictive dialing, inbound ACD, unified call processing, ERMS and web integration, universal queues, IVR, digital recording, text-to-speech, quality control/monitoring systems, and graphical enterprise-wide workforce management.

For more information on this news item or the company, contact Lee Allum at 1-888-8-NOBLE-8 x.538 (email: lallum@noblesys.com), or visit Noble Systems online at www.noblesys.com.

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