BANKFINANCIAL SELECTS THE EDCOMM GROUP TO TRAIN ITS CALL CENTER EMPLOYEES

(PRWEB) July 4, 2003 -- BankFinancial has selected The Edcomm Group to train its call center representatives. Edcomm will deliver Call Center Skills, a call center training course that teaches customer service representatives how to effectively manage and control their calls.

Call Center Skills is an interactive, participative workshop that uses state-of-the-art equipment, role-play exercises, playbacks and critiques. Participants come away with a new set of skills, tools, tips and techniques to ensure their call handling will meet business goals. The course is recommended for customer service, technical support and sales representatives, as well as their supervisors and managers.

BankFinancial is one of the top financial institutions in Illinois with over $1.5 billion in assets and 16 branch locations in Chicago, Illinois and its suburbs. In addition, BankFinancial is a leading resource for personal and business online banking allowing customers to manage their accounts online.

The Edcomm Group is a 16-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com