Utility Employees Mood Affects Customers, Co-Workers;

Have you ever noticed how intensely the people you interact with influence your mood? Have you ever noticed how much your mood influences your utilitys customers and co-workers?

Utility Employees Mood Affects Customers, Co-Workers;
Easy, 10-Point Questionnaire Helps Measure Ones Mood

For Immediate Release
Contact: Tom Ellis
Ellis Communications, L.L.C.
Phone (417) 881-5635
E-Mail tom@elliscomm.com

PHOENIX, AR (PRWEB) July 14, 2003 -- Have you ever noticed how intensely the people you interact with influence your mood? Have you ever noticed how much your mood influences your utilitys customers and co-workers?

A positive outlook can ease you through the most challenging of days," says David Saxby, president of Phoenix-based Measure-X, a company that specializes in helping utilities improve their customer service and sales. It can soothe and smooth a frustrated customer into a relaxed and happy one.

The good news is that the choice is yours. But do you choose to be positive or negative?"

To help utility employees better understand their mood, Saxby offers the following questionnaire. Answer yes" or no" to each question and tally the results.

No 1. I know that I am a valuable and worthwhile person. YES NO

No. 2. I recognize and use my personal strengths. YES NO

No. 3. I can find the humor in life -- even if it makes me look a little ridiculous at times. YES NO

No 4. I enjoy meeting new people and learning who they are and what they think and do. YES NO

No. 5. Generally, I dont worry about what I cannot control. YES NO

No. 6. I accept responsibility for my mistakes and try to learn from them. YES NO

No. 7. I accept my weaknesses and change whatever I can. YES NO

No. 8. I look for new experiences and enjoy the surprises life presents along the way. YES NO

No. 9. I dont get bogged down by difficulties and setbacks. YES NO

No. 10. I appreciate those people who are different from me. YES NO

If you scored eight or more yes" answers, you walk on the sunny side of the street and its likely you do your share to brighten others days, Saxby says.

If you didnt tally many 'yes answers, try experimenting with those 'no responses," Saxby suggests. Turn them into the affirmative for a day or two. Chances are youll get more done, youll improve your rapport with customers and youll find others are more cooperative."

Measure-X is a measurement, training and recognition company that specializes in customer service and sales skills.

For more information on Measure-X, call 888-644-5499 or visit its Web site at www.measure-x.com.

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