"Market Reserch Telephony Data Collection Tools!"

pulseteleservice provides market research companies with a suite of effective telephony data collection tools."

Markham, Canada (PRWEB) July 16, 2003 -- Pulseteleservice (PTS) has introduced a service line geared specifically to the marketing industry. PTS provides market research companies with full facilities for the development, implementation, and monitoring of IVR (interactive voice response) surveys (customer satisfaction, employee satisfaction, and other), outbound survey pre-qualification, and customized data collection tools.

PTS is currently working with several market research firms, providing them with automated customer satisfaction surveys on the telephone. PTS offers toll-free (in over 65 countries around the world) and local access numbers along with the required voice talent to put together a professional survey experience.

The data from these surveys is collected from the callers touch-tone inputs and is stored in a backend database. This collected data can then be handed over to clients in a number of formats, including excel spreadsheet, a comma delimited file, predetermined ASCII text format, or through real-time direct connectivity to their existing database.

We work directly with the market research company to provide them with the data in the format they need for analysis with such programs as SPSS. The companies we work with find IVR to be a very cost effective way of collecting data as opposed to more costly CATI (computer assisted telephone interview), and traditional live interceptors." Says Robert Khoury, General Manager PTS.

PTS offers a number of customized marketing applications, customer satisfaction surveys are just one application, but many inbound and outbound collection methods can be developed.

For more information on the pts and its new products and services please contact sales@pulsets.com.

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about pulse
Founded in 1996, pulse is a leading provider of computer telephony solutions. Products include the award winning pulsevoice for IVR/ASR, pulseteleserve for telephony ASP, pulsesoftswitch for flexible switching, and pulsesmartdialer for automated outbound dialing. Headquartered in Markham, Ontario, pulse delivers flexible and affordable platforms while offering 24-hour technical support and expert consultation. Further information about pulse can be found at www.pulsevoice.com.

about pulseteleservice
Founded in 2002, pts is a subsidiary of pulse and is a provider of managed telephony solutions such as IVR, prepaid/postpaid phone switches, call conferencing, fax broadcasting, call center solutions, and customized services. pts also provides VOIP services such as call completion and business links. Further information can be found at www.pulsets.com.

For more information, please contact:
pulseteleservice
public relations department
28 Fulton Way, Unit 9
Richmond Hill, ON L4B 1J5
T 905 695 3500    F 905 886 0569
E pr@pulsets.com W www.pulsets.com