Pronexus Telephony Solution 'Utilities OnCall wins CRM Excellence Award

Turnkey computer telephony solution demonstrates business and financial benefits

OTTAWA, Canada (PRWEB) July 24, 2003 -- Pronexus Inc., a leading provider of computer telephony and speech software solutions, today announced that its turnkey computer telephony solution, Utilities OnCall has been awarded the CRM Excellence Award by Customer Inter@ction Solutions Magazine.

The annual award recognizes companies whose products and services have proven invaluable in helping their clients implement successful customer relationship management (CRM) strategies, covering the entire lifetime of the customer. The award is based on hard data: winning products have demonstrated significant improvements to a clients business performance.
   
Utilities OnCall is a customer service solution designed specifically for utilities companies. Based on Pronexus flagship product, VBVoice, Utilities OnCall assists companies in the automation of telephony and voice applications to reduce ongoing customer service costs, while at the same time increasing customer satisfaction. Among other things, Utilities OnCall can be used to provide customers with automated access to account information, and to allow them to report meter readings. Outbound notification capabilities allow utilities companies to inform their customers of emergencies, service interruptions or overdue notices.

London Hydro, an electric distribution company located in Ontario, Canada, has been using Utilities OnCall for more than a year. According to Hans Schreff, Technical and Field Supervisor at London Hydro, There is no question that the benefits of the Utilities OnCall deployment reached far beyond our expectations. It was a cost effective solution that has significantly improved our customer service."

We are pleased that Utilities OnCall has been recognized by Customer Interaction Solutions magazine as a leading CRM tool", commented Gary T. Hannah, President and CEO of Pronexus Inc. The award was based on real world application deployments, and it is a testament to Utilities OnCall 's ability to provide the business and financial results that companies are looking for."

About Pronexus Inc.
With nearly a decade of experience and more than 3000 clients and partners in over 110 countries around the world, Pronexus Inc. has established itself as a leader in Computer Telephony and speech for wired and wireless environments. The company is the developer of the award-winning VBVoice, a Rapid Application Development tool for building business-critical CT solutions.

It also provides professional services for businesses requiring custom applications and develops OnCall, a line of turnkey CT business solutions for a variety of industries and applications. Comprehensive support services and acclaimed training complete the firms offerings.

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More information:
Sonia Tercler
Marketing Communications
Pronexus Inc.
Tel: (613) 271 8989 ext.541
sonia.tercler@pronexus.com