Empire One Telecom Selects Info Directions CostGuard® Billing System to Manage Subscriber Growth Software solution offers back office control, scalability and functionality for growing service provider

Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, announces that New York City-based service provider Empire One Telecom has implemented its CostGuard® software solution to manage rating, billing and customer care functions.

Victor, NY (PRWEB) July 24, 2003 - Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, announces that New York City-based service provider Empire One Telecom has implemented its CostGuard® software solution to manage rating, billing and customer care functions.

Empire One Telecom is one of the fastest growing facility based telecommunications companies in the U.S. with customers now in 16 states and the District of Columbia, following its recent expansion. The company offers local, flat-rate long distance and Internet services, as well as no-surcharge calling cards, prepaid calling cards and paging services. Empire One Telecom selected Info Directions CostGuard system to manage the substantial growth it has experienced in recent years, fuel efficiencies in its back office, and deliver more flexible billing options for end users.

Using Info Directions CostGuard system, Empire One Telecom has secured an immediate and significant return on investment during the first month of use. The company documented an immediate improvement in the accuracy of its rating and validation processes, reducing revenue leakage significantly. CostGuard also helped Empire One Telecom streamline its back office operations by providing automation solutions for provisioning, verification, and credit card output. Finally, the systems flexibility in integrating with third-party print vendors facilitated the redesign of end user invoices that are easier to read and require fewer pages to print.        

Info Directions CostGuard solution provides the control, functionality and scalability we need for our rapidly growing organization. With CostGuard powering our back office, we are free to enhance our service offerings and expand our customer base at will -- and still capture significant cost savings," said Paul Butler, Executive Vice President of Empire One Telecom. Info Directions is a world-class partner that complements our progressive development plan and helps us provide exceptional value to our customers."

Were pleased to have the opportunity to work with Empire One Telecom as it continues to grow and diversify its product offerings," said Donald Culeton, president of Info Directions. The use of CostGuard is another example of Empire One Telecoms ongoing commitment to delivering quality products, service and support to its customers."

About Empire One Telecom:
Based in Brooklyn, New York, Empire One Telecom provides dedicated and resold local service, flat-rate long distance service, Internet service, no-surcharge calling cards, prepaid calling cards and paging services to customers in 16 states and the District of Columbia. Using state-of-the-art technology and providing superior customer service has helped Empire One Telecom become one of the fastest growing communications service providers in the U.S.

For more information, please visit www.eot.net.

About Info Directions, Inc.:
Info Directions is a software engineering company that designs, hosts and installs net-centric billing, rating, order management, workflow and selling solutions for the most ambitious communications providers in the industry. Info Directions benchmark CostGuard® line of installed and ASP products delivers convergent, web-enabled solutions to ICPs, wireless operators, ASPs, CLECs and ISPs offering local, long distance, broadband, content, data, IP, ASP usage, VoIP, utility, frame relay, wireless and xDSL services. Recognized as one of Inc. Magazines fastest growing companies in 2001, Info Directions is a Microsoft Certified Solution Provider and a member of the MSDN ISV Program. To learn more about

Info Directions, please call 1.888.924.4110 or visit www.infodirections.com.

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Empire One Telecom contact:
Paul Butler      
Executive VP
Empire One Telecom
55 Washington Street, 9th Floor
Brooklyn, NY 11201
718-260-0800 x 111   
butler@eot.net   

Info Directions contact:
Stacey Michaels
Marketing Communications Manager
Info Directions
833 Phillips Road
Victor, NY 14564
888.924.4110, ext. 6886
smichaels@infodir.com