TELECOM EMERGES FROM NUCLEAR WINTER

Telecom is emerging from what effectively for some has been the equivalent of a nuclear winter. A consequence of the fallout has been the deaths of hundreds of rivals to the RBOCs (Regional Bell Operating Companies). Those left standing have been able to pick clean the bones of the fallen by buying up surplus equipment and fiber networks for as little as eleven cents on the dollar.

Telecom is emerging from what effectively for some has been the equivalent of a nuclear winter. A consequence of the fallout has been the deaths of hundreds of rivals to the RBOCs (Regional Bell Operating Companies). Those left standing have been able to pick clean the bones of the fallen by buying up surplus equipment and fiber networks for as little as eleven cents on the dollar.

Despite the bloodletting, there remains one constant: The Telephone Troubleshooting Desk Reference. Its author, C. Jonathan Lewis, drew on thousands of hours of help desk experience during his twenty-eight year career to document the eleven most common problems that cause service interruptions and what to do about them.

The book has become a must have" for telecom pros, office workers, or any telephone users. Written for non-techies, its easy to understand. Telco customer service and call center managers can see an almost immediate rise in productivity, faster problem resolution, and an increase in customer satisfaction -- a win-win for phone users and service providers. Great news for companies trying to enhance the bottom-line!

To find out why its readers are raving and see a review by the prestigious TELEMANAGEMENT, Canadas leading telecom journal, visit the authors website at: http://www.C-JonathanLewisAssoc.com/.