Metrix Delivers Customized Business Case with Online ROI Analysis Tool

Metrix, Inc. (www.metrix.com), an international leader in product service automation software, today announced the launch of the Metrix ROI Calculator, an online business impact tool that 'walks prospects through a customized ROI analysis. The tool provides a detailed, graphical ROI analysis on product service automation related initiatives such as contact center, field service automation, inventory & logistics, contracts & warranty management, and repair depot.

Waukesha, WI (PRWEB) August 8, 2003 - Metrix, Inc. (www.metrix.com), an international leader in product service automation software, today announced the launch of the Metrix ROI Calculator, an online business impact tool that 'walks prospects through a customized ROI analysis. The tool provides a detailed, graphical ROI analysis on product service automation related initiatives such as contact center, field service automation, inventory & logistics, contracts & warranty management, and repair depot.

The Metrix ROI Calculator leverages the companys industry leading domain expertise and ROI methodology to create customized business impact reports for a variety of service-centric industries. The tool is ideal for organizations looking to build a business case for product service automation functions, which generally requires a detailed ROI assessment.

CIOs and CFOs are demanding that every project add to the bottom-line," said Harvey Shovers, vice president of sales & marketing at Metrix. The Metrix ROI Calculator provides key stakeholders in service-centric organizations with a customized ROI analysis and business impact report that translates the value of integrated product service solutions to C-level executives."

Prospects can use the Metrix ROI Calculator to quickly assess their current product service environment and where potential cost savings and ROI improvement can be generated. Users simply enter the relevant data about their existing product service environment and improvement opportunities. The calculator generates a personalized business impact report that users can print and share with other internal stakeholders, including cost savings on inventory, increased service process productivity, and increased ROI of optimizing contract and warranty visibility.

The Metrix ROI Calculator is available online at www.metrix.com. Click on the Free ROI Analysis" banner to begin. To learn more about Metrix, visit: www.metrix.com.

About the Company:

At Metrix, Automating your service operations is our business." Metrix is a leading provider of eProductService solutions. The company provides Web-based software products and integrated applications to address all aspects of the product service chain for organizations worldwide. The solution, Metrix 4e eProductServiceTM application suite, provides built-in domain expertise and robust field service and repair center functionality for industries including medical equipment, high-tech & electronics, measuring & control devices, telecommunications, 3rd party logistics, and other manufacturing. The software enables superior product service with powerful capabilities including field force automation, field service/dispatch, contract administration, customer entitlements, equipment and parts tracking, workflow management, Web self-service and scheduling optimization, with proven integration to leading ERP and CRM vendors.

Metrix 4e eProductServiceTM suite is used by some of the world's strongest companies to streamline service, improve customer service, and increase customer satisfaction, including Baxter Healthcare, Canon, Getronics, Motorola, Olympus America, and Starbucks. The company, founded in 1980, is based in Waukesha, Wis. with international offices in The Netherlands.

For more information on Metrix, Metrix products and client case studies, visit http://www.metrix.com.