Amae Software Releases Goals and Incentives and Learning Modules For Customer Integration (CI) Suite

Amae Software today released the Goals and Incentives and the Learning Module for the Amae Customer Integration Suite.

Mountain View, CA (PRWEB) August 8, 2003 -- Amae Software today released the Goals and Incentives and the Learning Module for the Amae Customer Integration Suite. Early implementations of Amae CI Suite modules in established contact centers are experiencing high customer participation and a measurable impact on customer satisfaction and call center efficiency.

Having established goals for individuals and teams and using objective customer feedback to measure performance accordingly is the most powerful way for any organization to improve", said Maggie Klenke, Principal and Founder at The Call Center School. For an Agent or Organization to understand at any time what aspects of their work need improvement -- and to have immediate access to materials to facilitate that improvement -- translates quickly into competitive advantage, cost savings, and improved morale."

The Goals and Incentives Module in the CI Suite gives managers the ability to set objectives and automatically measure performance. Goals and Incentives can be set for individual agents, teams, and company-wide performance. Goals and Incentives can be specific based on skills, experience level, transaction and customer type. All measurements, qualitative and quantitative in nature, can be measured automatically based on actual customer feedback in real-time.

The Learning Module analyzes collected feedback and measures performance gaps relative to established objectives and goals as specified by in the Goals and Incentives module. An easy to understand report is generated illustrating what is working and what needs improvement based on daily, weekly, monthly, or custom time period analysis.

The Learning Module not only reports on strengths and weaknesses, it also facilitates links to available internal and external learning material related to specific objectives. Any Agent or Supervisor can utilize available training material and quickly access needed information.

One of the biggest challenges managers and employees face is to understand where to focus efforts and what takes priority in their development," said Vance Christensen, CEO of Amae Software. Using the Amae Goals and Incentives Module will deliver this critical information to your desktop based on established objectives and real-time customer feedback. The Learning Module then enables each agent to concentrate their training efforts on individual areas of improvement that will allow them to improve their bottom-line performance and enhance customer satisfaction and loyalty."

About the Amae Customer Integration Suite
The Amae CI Suite incorporates customer feedback collected after any customer interaction into an organizations business processes and performance metrics. The CI Suite directly decreases contact center operational costs while building customer loyalty and satisfaction. The benefits are measurable by providing detailed information in real-time regarding agent performance, customer satisfaction, market research, and other valuable customer data. The CI Suite utilizes existing systems and processes for rapid implementation and provides an affordable and modular approach to produce a quick and measurable ROI.

The Amae CI Suite offers all the features needed to improve the quality of customer interaction while lowering support costs. By integrating multiple disparate legacy data sources with customer perspectives, enterprises can establish an advanced level of customer analysis and report required data to all levels of an organization. The CI Suite's modular architecture utilizes existing IT infrastructure and is installed with no change to current business processes.

Please contact Amae Software for a complete demonstration of the CI Suite and Product Modules.

Pricing and Availability
The Customer Integration Suite and associated Modules are currently available with pricing contingent on the size of your contact center/customer support organization. For details or more information, please visit www.amaesoftware.com, send e-mail to info@amaesoftware.com, or call 650-965-0820.

About Amae Software
Founded in 2001, Amae Software provides the Amae Customer Integration Suite for companies committed to: collecting critical information from customers while lowering costs and increasing productivity in the contact center; automating product/marketing/sales research; and improving overall customer satisfaction and loyalty. The company mission is to significantly reduce operational expenses and increase productivity by automating the collection of customer feedback and integrating it into existing business processes.

Headquartered in Mountain View, California, Amae Software is a privately held company. For more information, please visit www.amaesoftware.com, send e-mail to info@amaesoftware.com, or call 650-965-0820.