RightAnswers Knowledge-Paks® is an ideal partner to Alloy Softwares Asset Navigator®
(PRWEB) August 13, 2003
Jersey City, New Jersey (PRWEB) August 11, 2003 Â Alloy Software, Inc. announced today that it has formed a strategic partnership with RightAnswers, LLC, the recognized leader in the technical support knowledge-base market. This partnership gives AlloyÂs Asset NavigatorÂ® customers the ability to instantly search the worldÂs most comprehensive online database and quickly and easily find the most accurate and relevant resolutions to their technical problems.
Alloy Software has seamlessly integrated RightAnswersÂ Knowledge-PaksÂ® Online database into its Asset NavigatorÂ® Version 4.2 Professional and Enterprise editions. Knowledge-PaksÂ® offers hundreds of thousands of easy-to-understand resolutions to problems with more than 150 off-the-shelf applications, including Microsoft, Netscape, Novell, Corel, Lotus, Adobe, and Symantec.
And not just simple desktop problems and solutions, but more difficult or obscure ones that involve networking and operating systems. RightAnswers continually updates its knowledge base, so users of Asset NavigatorÂ® will have immediate access to the most current support for all of the latest products.
This powerful new feature streamlines technical support by putting a natural language search engine (with step-by-step instructions and hypermedia illustrations) right inside Asset NavigatorÂs existing Help Desk and Web Help Desk module Â and right at the fingertips of all levels of support.
The strategic integration of Knowledge-PaksÂ® into Asset NavigatorÂ® 4.2 directly benefits the entire support organization by:
Â decreasing the length of support calls
Â reducing the time and cost of support
Â increasing the quality of support
Â improving the rate of successful problem resolutions
Â enhancing end-user satisfaction
"This dynamic new interface is a powerful solution that clearly delivers enormous and quantifiable benefits to Alloy SoftwareÂs customers," said Vladimir Vinogradsky, President and CEO of Alloy Software, Inc. "This key partnership further establishes Alloy SoftwareÂs reputation for developing asset management products with the marketÂs most comprehensive set of essential features and functions."
To see a sample of RightAnswersÂ Knowledge-PaksÂ® integration with Alloy SoftwareÂs Asset NavigatorÂ®, go to http://www.alloy-software.com/ra.htm.
"RightAnswersÂ Knowledge-PaksÂ® is an ideal partner to Alloy SoftwareÂs Asset NavigatorÂ®," said Andrew Rawson, executive vice president of marketing and business development at RightAnswers. "Thousands of IT organizations will benefit from the value-added alliance of these two premier products."
ABOUT RightAnswers, LLC:
RightAnswers, LLC (http://www.rightanswers.com) pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then, RightAnswersÂ Knowledge-PakÂ® brand continues to set the standard for technical support knowledge bases. As a Knowledge Service Provider (KSP), RightAnswers provides its customers with access to a comprehensive support knowledge base, continuously updated through the companyÂs unique Knowledge Cycle.
The Knowledge Cycle aggregates questions from thousands of support centers around the globe on a regular basis. This feedback, coupled with the active authoring of solutions to anticipated problems, delivers unmatched depth and breadth of knowledge to RightAnswersÂ customers.
ABOUT ALLOY SOFTWARE, INC:
Headquartered in New Jersey, Alloy Software (http://www.alloy-software.com) is the leading global developer of award-winning asset management, network inventory, and web-based help desk solutions for the IT management market. Alloy Software was launched in 2001 by an elite team of software development experts with over 15 years of industry expertise. Since its inception, Alloy has continued to deploy the worldÂs most comprehensive, intuitive, and budget-friendly IT management tools and has thousands of active users in corporate offices, businesses, schools, and other companies worldwide.
The companyÂs mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy and coordinated manner. Alloy Software currently offers these two premier products:
Asset NavigatorÂ®, a network asset management and inventory solution that deploys a complete automated audit of your entire network. Asset Navigator delivers a comprehensive hardware and software inventory, accurate verification of software license compliance, flexible software recognition rules, tracking of contracts and purchase orders, and help desk support.
You also get detailed contact information about users, departments, offices, and vendors. By dynamically tracking existing hardware configurations and software products installed over the network, Asset Navigator lets you proactively plan hardware and software upgrades and make fact-based decisions that help reduce Total Cost of Ownership (TCO).
Network Inventory Navigator, a comprehensive and user-friendly solution for collecting and analyzing detailed hardware, software, and network configuration information from the computers on your network. During system upgrades, this audit information helps you accurately assess the budget required to make changes in hardware and software. Network Inventory Navigator allows for the proactive management of organizational changes.
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