Intelematics awards Contact 1-2-1 Call Centre Services contract.
Telematics provider, Intelematics Australia, awards call centre contract to Contact 1-2-1. Motoring services provider Intelematics has spent millions up-grading their system for vehicle tracking, safety and security services in Australia.
(PRWEB) August 21, 2003 -- Intelematics Australia, a joint-venture company of NRMA and RACV, has selected the award winning company Contact 1-2-1 to provide it with specialist call centre services. The contract was awarded to Contact 1-2-1 after a careful evaluation lasting several months. Intelematics Australia is committed to providing world-standard telematics services to its clients, and with a growing interest in safety, security and mobility related services, we issued a public expression of interest to grow our call centre support capabilities.
"We short-listed providers based on a number of criteria, and Contact 1-2-1 was chosen for their superior ability to meet our complex technology requirements. We also wanted to partner with a company that had the right entrepreneurial attitudes and cultural match", says Adam Game, CEO of Intelematics Australia.
The selection of Contact 1-2-1 highlights the current success that Intelematics has gained in the marketplace and their commitment to delivering best of breed telematics solutions. Intelematics has been providing safety and security telematics services for the Australian automotive market since 1999, pioneering in-vehicle satellite monitoring, telematics contact centre applications and mobility services solutions to the motorist.
Intelematics Australia is implementing a million-dollar plus upgrade to its telematics service infrastructure which will support a number of innovative service offerings that create value to both manufactures and importers of automotive vehicles as well as their end-user. As well as enhancing provision of services such as route guidance, new services supported by this technology will include remote diagnostic capabilities, covering mechanical and electrical system fault notification for components including suspension, brakes, wheels, oil and other fluid levels, engine, exhaust emission levels, lights, steering and air conditioning.
As part of the Intelematics ~ Contact 1-2-1 relationship, Contact 1-2-1 operators will be provided with direct access to Intelematics sophisticated telematics services hub over a secure Virtual Private Network (VPN). This technology will provide operators with access to vehicle location and all the tools required for remote service delivery, ranging from remote unlocking to provision of route guidance services.
We are excited to be working with Intelematics. They are entering an exciting phase in their business as the market begins to readily adopt their product. Telematics is no longer a concept but a firm reality that has explosive market potential. Contact 1-2-1 is committed to servicing the wireless industry and Intelematics was our first major client with real growth potential.
"As the market matures we see the enormous potential to manage customer relationships and market services. We aim to work closely with Intelematics to assist them in growing their business over the next three years", says Joe Tawfik Joint Managing Director of Contact 1-2-1.
|
