Quarter After Quarter, Touchstone Energy Co-ops Lead Industry in Customer Satisfaction

These are findings of an independent survey of customer satisfaction in the energy industry.

Contact: Marty Haught 703.907.5986

Quarter After Quarter, Touchstone Energy Co-ops Lead Industry in Customer Satisfaction

(PRWEB) August 21, 2003 --- Quarter after quarter, Touchstone Energy cooperatives continue to outpace the rest of the energy industry in customer satisfaction, obtaining a score of 80 in a second quarter 2003 survey by the American Customer Satisfaction Index (ACSI). The score is seven points higher than the electric utility industry average of 73.

Touchstone Energy co-ops continue to be the model for other utilities to follow in serving consumers," said Touchstone Energy Cooperatives Chief Operating Officer Jim Bausell. Our cooperatives have consistently led the industry in customer satisfaction each quarter, a testament to the efforts co-op employees put forth every day," he said.

ACSI is one of the most recognized customer satisfaction indices in the United States. It's managed by the University of Michigan Business School and sponsored by the American Society for Quality. It measures customers' satisfaction in 16 major industries and 190 leading corporations. The index is a weighted average of three questions on a 0 to 100 scale.

Touchstone Energy is a national alliance of local, consumer-owned electric cooperatives providing high standards of service to customers large and small.

More than 600 Touchstone Energy cooperatives in 44 states are delivering energy and energy solutions to approximately 17 million customers every day. Touchstone Energy cooperatives serve their members with integrity, accountability, innovation and a longstanding commitment to communities.

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