Wrong Number "Phone Bill Charges Wrong 98% of the Time"

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If your phone bills could talk what would they tell you?


Contact: Sherilyn Bryan


"The number that appears on the 'total current charges' line of your phone bill is wrong in over 98% of the cases we examine," says Barbara Clements, president of Auditel. Clements' company audits telecommunications bills for small companies and large. "We recouped over $70,000 worth of false charges and saved over $11,000 per month from just one of five providers for a central Florida newspaper publisher," says Clements. "The savings from the publisher's other four providers is still being calculated." Auditel conducts all phone bill audits manually and without the use of optical scanners. "It's the only way to reach the level of detail, accuracy and results our customers expect of us," she says.

"The telephone company is only responsible for making sure their circuits and equipment are in working order," says Clements. "You, the customer, are responsible for making sure the rates used are accurate; that you aren't being billed for nonexistent lines; that you aren't paying for services never ordered or never used. I can guarantee you," Clements continues, "that if you have a business with more than two locations, you are paying a wrong rate or you’re paying for something you never ordered, don't have or don't use."

    Recoveries of over-charges and strategies to reduce costs have been Auditel's business for 13 years. They do not sell long distance or local telephone services. "We are happy to perform the audits ourselves, or teach our customers how to audit their own bills," Clements explains. GMAC Insurance in Winston-Salem, North Carolina opted to have their staff trained to do their own audits. "Auditel's curriculum included everything from the basic to management level skills," says Robert Bellias, GMAC's telecommunications manager. " My staff learned [about] tariffs and what to look for to find billing errors," Bellias continues. "[We were] able to jump ahead five years in five days. Auditel has caused us to completely rethink our company policy on [telecommunications] order placement."

    The telecommunications industry reported $302 billion dollars in revenue in 2001 according to the Federal Communications Commission. That's a lot of opportunity for a wrong number. For more information contact Barbara Clements at 800-473-5655 and visit http://www.auditelinc.com.

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Barbara Clements
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