Wicom Listed by Leading Research Firm in EMEA Contact Center Infrastructure Report
HELSINKI, Finland, September 4, 2003—Wicom Communications, the leading European provider of IP contact center and enterprise communications software solutions, today announced that Gartner Inc. listed Wicom in the Visionaries quadrant for contact center infrastructure in its July 2003 report titled, "Contact Center Infrastructure Magic Quadrant 2003 – EMEA Region." Wicom is the only newcomer listed in the report.
"We are pleased that Gartner has included Wicom in their report," said Mr. Ilkka Kivimäki, President & CEO of Wicom. "As a company we are continuing to strengthen our position in the market of solutions that enable businesses to improve the quality and performance of their customer service. Our position in the home market provides us with a solid ground for increasing our market share through the existing and new channel partners in Central Europe and the UK".
The Contact Center Infrastructure Magic Quadrant –EMEA Region report assesses vendors and places them in one of four quadrants: leader, challenger, visionary or niche player, based on their visions and abilities to execute those visions. According to Gartner, Visionaries as those that have a clear vision of market direction and are focused on preparing for that, but they can still improve in terms of optimizing service delivery.
The report is available for purchase at http://www.gartner.com.
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