QUIK Computing forms strategic alliance with TELEXL for Live Agent" Customer Service.

Raleigh, NC September 5, 2003 - QUIK Computing, a provider of high-quality software solutions for Web Services, Networking and Telecommunications, today announced a partnership with TELEXL, a leading provider of outsourced multimedia call center services aimed at reducing costs and improving online customer service,

Raleigh, NC (PRWEB) September 7, 2003 - QUIK Computing, a provider of high-quality software solutions for Web Services, Networking and Telecommunications, today announced a partnership with TELEXL, a leading provider of outsourced multimedia call center services aimed at reducing costs and improving online customer service,

The alliance with QUIK Computing will enhance TELEXLs multimedia call center portfolio. Customers will now have the ability to instantaneously chat with a live agent. This text chat can be initiated by a customer or proactively originated by an agent. Customers can also click a button, enter their telephone number, and receive a call from a TELEXL Live Agent" to assist with their needs, thus increasing e-commerce capabilities by turning Web visits into sales.

TELEXL is aware that customer service is changing. We know, were changing it!", said K. A. Lee, Director of Business Development for TELEXL. Recent studies have shown that by 2005 Web Chat Technology will be used by 90% of customer support organizations. Now with the addition of the Ace Operator capabilities, TELEXL can offer this advanced functionality to our new and existing clients immediately. At TELEXL, we want to help our clients increase revenues by enabling real time communications with their customers. This will help reduce our clients overall costs, as well as improving their customer support and satisfaction, while building brand loyalty."

QUIK Computing has created a powerful web collaboration application called Ace Operator. Ace Operator enables live interactions between company representatives and customers from the company web site. It allows customers to contact live agents at the click of the button, engage in interactive conversation and exchange information using multi-media content. It also allows companies to monitor visitors to their web site and initiate a conversation. It is an excellent tool for low-cost pre-sales support and any kind of customer services over the web.

TELEXL and Quik Computing both share the desire to make the customer contact experience one that the customer will remember as being as easy as it was productive.

About TELEXL
Your Next Generation Multimedia Call Center...TELEXL
Cutting-Edge, Web-Enabled Multimedia Call Centers Boost Profits!
TELEXL creates a flexible, robust call center architecture that enables your company's ability to compete more effectively and to meet the needs of your customers with maximum efficiency. By giving your customers quick access to sales and support personnel via phone and the Web, your business can provide better service than ever before -- and far better service than your competitors who have yet to adopt our advanced telecommunication techniques.

About Quik Computing
QUIK Computing is a provider of high-quality software solutions for companies offering their products and services over the Internet. QUIK Computing is a tightly knit group of software developers with extensive experience working for leading software companies. Every QUIK Computing developer is an independent thinker with expertise in multiple disciplines and a passion for software development.

Contact Information:

TELEXL
www.telexl.com         
K. A. Lee            
kklee@telexl.com
866-483-5395, ext 223

Quik Computing, Inc.
www.quik-computing.com            
Amit.chatterjee@quik-j.com
919-280-9151