MaxUse Launches UserCare.com

New Knowledge Division of MaxUse, LLC focuses on Web-Based Content Development, Delivery and Outsourcing Services

Fredericksburg, VA (PRWEB) September 15, 2003 -- MaxUse, LLC, a firm specializing in user acceptance for enterprise software, announced today that it has launched a new division, UserCare.com, to specifically address the learning and knowledge transfer needs of its clients through traditional and electronic means (eKnowledge). UserCare.com helps companies leverage the Web as a cost-effective vehicle to achieve higher levels of satisfaction and technology utilization among their customers and employees.

All technology providers, whether they are vendors or IT departments, face difficult challenges when deploying enterprise applications, providing training, and then supporting their customers in effectively using their solutions. The growing industry trend is toward outsourcing and out-tasking more and more operational elements so companies can focus on their core business.

Now were seeing functions such as HR and training being outsourced," says Albert Starck, CEO, MaxUse, LLC. But how do companies ensure high-levels of customer satisfaction and improved user productivity of their software in the face of these new trends? Addressing this question is the primary motivation for crystallizing UserCare.com at this point in time."

MaxUse, LLC is supplying products and services that focus specifically on the issues of user acceptance, change communication, and maximum return on investment. Through their UserCare.com division, MaxUse provides the following specialty service areas:
•   Training needs assessments
•   E-Learning development and delivery
•   Application performance support
•   Change communication programs
•   Training and e-Learning outsourcing services
•   Product marketing and promotional services

UserCare.com is a significant element of our growth strategy" says Starck. For years, MaxUse has been successfully addressing e-Learning and traditional training in the IT service management space for companies such as EDS, Wachovia Corp., JPMorgan Chase, United Airlines, and Panasonic. Recently, weve expanded our vision to address the same needs in the broader enterprise application software market. The need for our offerings spans all sizes of organizations, although we expect the bulk of our UserCare.com business will come from mid-market and lower-end large companies, where an infrastructure for Web-delivered knowledge has been minimally addressed or previously has been cost prohibitive. Companies who outsource these activities to MaxUse can enjoy increased focus on their core competencies while realizing a significant return on investment over internal staffing and management."

UserCare.com continues to function under the MaxUse name, but with an all-new, eKnowledge-oriented website.

About MaxUse, LLC
Headquartered in Fredericksburg, VA, MaxUse LLC is a full service software sales, implementation and e-Learning/user acceptance service provider. Dedicated to the proposition that software bought should be software used, MaxUses objective is to help organizations maximize their return on investments in enterprise level software. MaxUse does this by ensuring optimal alignment of the software with the applicable business processes, managing and conducting efficient and cost-effective implementation activities, and ensuring user acceptance and efficient software use through effective user education and change communication programs. More information about MaxUse, LLC is available at http://www.maxuse.com. More information about the Knowledge Division of Maxuse, LLC is available at http://www.usercare.com.
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