A Step Beyond Traditional Customer Service

Shopping online has typically been thought of as very impersonal, this company's innovative customer service practices bring the feeling of the small-town Mom and Pop" store to the web and is destined to set a new standard of excellence.

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A Step Beyond Traditional Customer Service

Many successful companies have first-rate customer service -- making sure that the customer is satisfied, but the next frontier in customer service is being able to provide more, creatively. Luxury Home Products.com is doing just that! Luxury Home Products.com has recently launched an innovative customer service practice, which is destined to set a new standard of excellence.

Past Luxury Home Products.com customers are being contacted to share their opinions and experiences about products they have purchased. Not only does this process go above and beyond any traditional customer service in that it guarantees product satisfaction, it is also a strong marketing tool. Comments from past buyers are being displayed near product listings on Luxury Home Products web pages to give potential customers an added insight and assurance. Product comments and notations will include: cleaning tips, installation tricks, available complimentary accessories and other experiences that will help shoppers make a more informed purchase. In essence, this simple, new, and innovative customer service component cultivates a win-win situation for all involved. Win--win because potential customers learn of other customers experiences, which will result in their purchases being more accurate and in accordance to their own desires and needs, and subsequently the customer will be totally satisfied with their purchase. The customer wins and the company wins.

And talk about handling the unexpected, here is one example of how Luxury Home Products.com solved a customers problem for a product that was not even purchased from them. An email was received from a customer indicating she had purchased a faucet from another on-line company. Interestingly, she sent the email to Luxury Home products because she thought she was emailing the manufacturer. In the email, she indicated she had contacted the company where she purchased the faucet because a part had broken. She said they initially told her they would take care of it, but then did not. She also indicated they were now not returning her phone calls. She did not indicate the brand of the faucet in her email. One salesperson from Luxury Home Product.com, took the time to write to her and told her she would do what she could to help - knowing she had not purchased from Luxury Home Products, and having no idea what brand of faucet she had. As it turned out, Luxury Home Products.com did carry the brand of faucet. The salesperson arranged for the part to go out immediately, and with no charge for the part or the shipping. After the customer received the replacement, she finally realized what had really happened and that she hadnt been dealing with the manufacturer, she was especially appreciative.

Dino Rachiele, president of Luxury Home Products.com says, I have a policy of customer satisfaction that is governed by how I would like to be treated if I were making a purchase. It is our policy to do "the right thing" without consideration of cost. Character, Integrity and Honesty have no price tag. The customers purchases, questions, or problems are of equal importance. Our priorities are based on customer service, not sales. Sales are a byproduct of good customer service. When you call for a question or to place an order, we realize the customer is putting their trust in us. We do not take that lightly. We humbly appreciate the faith placed in us and do our best to meet and exceed our customers expectations."

To experience this new value added customer service Luxury Home Products.com has to offer, please visit their web site at http//www.luxuryhomeproducts.com or call toll free 1.888.880.9469.

Contact Information:

Elissa Migliaccio
Luxury Home Products
888-880-9469

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