Government: Dumb People or Dumb Systems?

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For Immediate Release

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Michael R. Drew

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Government: Dumb People or Dumb Systems?

Public Frustration the Result of Structure, Not Necessarily Staff says NYT Bestselling Author

San Diego, CA (PRWEB) October 21, 2003 – Many of us have felt the pain of waiting hours at the DMV to renew a license. Many know the frustration of a government office that can’t seem to fit our simple need into their narrowly defined role. Or the slow death of being shuffled from one office to the next in search of a seemingly simple solution. If you read the research coming from one imminent psychologist, it’s the systems that are dumb, not the people.

Thomas K. Connellan, PhD., acknowledges he sometimes complains about government lethargy and inactivity. “But the truth of the matter,” Connellan says, “is that while I’m sure there are some dumb people in government positions, there are a lot more dumb systems than dumb people. And the best performer will look like the worst system inside of 30 days.”

In his latest book, The New York Times Bestseller Bringing Out the Best in Others! 3 Keys for Business Leaders, Educators, Coaches, and Parents (Bard Press, Feb. 2003), Connellan says most government systems have little or no accountability in them. They’re layered with countless buck-passing and finger pointing. They measure activity rather than results. This lack of accountability simply paves the way to mediocrity.

Connellan has found that most successful companies insist on accountability from their employees. He says that if the government got serious about accountability and personal responsibility, the public’s perception of them and their job performance would quickly change.

Connellan is former Program Director and Research Associate on the University of Michigan Business School faculty and an advisor to Dell, Marriott, the Air Force Academy, FedEx, GE, Sony, and Neiman Marcus.

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