Help Desk Certification & Professional Development Event - Denver, CO

Denver, CO - A dynamic event offering the internationally recognized help desk certifications and professional training! Meet leading industry speakers on November 19 - 21, 2003 in Denver, CO.

Gain expert knowledge and discover new and effective ways to provide superior help desk and customer service support. This event will catapult your support center toward the vision of service excellence by delivering valuable insight on strategies that impact customer retention, revenue generation, and operational efficiencies. Understanding industry standard best practices--such as higher customer satisfaction, higher one call resolution rate and more--will help inspire the full excellence support centers can achieve. The certification and professional development seminars are recongized internationally by the support industry and were developed by SCInc. for Help Desk Institute, the world's largest association for help desk and support professionals. These seminars will aid the support team by enhancing their credibility in the organization, improving their customer ratings, elevating employee morale, and understanding industry tools and technologies.

"I have taken several [Help Desk Certification] courses with SCInc," says Janet Carner, Help Desk Training Coordinator for IBM. "The courses are interactive, fun and exciting, and each learning point is transformed into something that can be used immediately. The instructor has a depth of knowledge on the subject matter that intrigues the most technical student, and it is delviered in a way that involves each student right from the start. Timely, relevant, informative and fun, SCInc. classes are not to be missed!"

For further details contact:
Mechelle Haflich
Education Resources
719-473-7621 or 877-916-1510x216 (toll-free)
mhaflich@scinc.net
www.scinc.net

About SCInc.
SCInc. is a worldwide leader of support professional development for computer-support professionals, as well as a provider of technical and professional documentation services. They have provided solutions to a number of Fortune 500 companies and were designated by Help Desk Institute as the seminar/curriculum developer for all U.S. taught HDI certification classes, as well as an Authorized Training Partner for these classes. Eric Svendsen, CEO of SCInc., is a recognized leader int he support industry and serves as Chairman of Help Desk Institute's eUniversity.