E Comm Technovates for Customer Delight

E Comm Opportunities P. Ltd. the company with the largest network smallest price, now technovates for its customers an Intelligent Network Support System (INSS). The company known for providing value added services and increasing their customer centric growth, plans to launch the first of its kind INSS in India in Oct 2003.

(PRWEB) November 5, 2003 --E Comm Opportunities P. Ltd. the company with the largest network smallest price, offers you broadband internet at a mere cost of 20 paise/min in the day and 12 paise/min at night. We have been offering these services since the past 4 years, and have already carved a niche for our self in the sector of uninterrupted speed and quality service.

E Comm now technovates for its customers an Intelligent Network Support System (INSS). The company known for providing value added services and increasing their customer centric growth, plans to launch the first of its kind INSS in India in Oct 2003.

We strive in the most booming and competitive sector -- the service industry. Here the customers requirements are on top priority. Importance needs to be given to customers needs, satisfaction levels and how the company tried to meet these requirements.

For this purpose, E Comm conducted various Customer Interactive sessions, which were on a one to one basis with their valued patrons to gain the feedback and understand the psychology of the customers and then provide a system to their liking, fulfilling their needs. The survey showed 49% people would be more satisfied with an INSS like system and 14% people would be still satisfied with the conventional voice recognition system.

As the name suggests its a perfect solution for network support to satisfy the needs of 24 hour superior quality of customer service. Wherein each user would be given individual username and password for accessing the system so as to minimize the misuse.

The INSS would be used to meet callers requests without passing them onto an agent, wherein simple troubleshooting would be done from the customers end. INSS is a term given to an application that integrates E Comms telephone and computer system to become a voice computer that transforms the callers telephone into a terminal capable of directly accessing information and services. It allows a customer to feed in his errors and provide answers by pressing keys on their touch-tone phone.

INSS would have multilingual faucets, which would cater to all the customers. An automated trouble ticket number would be generated as soon as the complaint is lodged. E Comm has put in 6 man months behind the system using TAP and VAP protocols, which uses voice and key tapping technology.

Ms. Ruzan Khambatta, director -- strategies proudly states that, INSS is the first of its kind in India. Till date no ISP has made such an Intelligent Network Support System, which integrates with the field engineers, network operations and customer support." She adds that, INSS uses Artificial Intelligence, wherein the system automatically identifies the various possibilities of errors with the help of continuous monitoring radar surveillance or based on the customers feedback and rectifies the same without human intervention." In fact she says that we have already received orders for implementing the INSS for other ISPs.

INSS will give real time information to customers about the network status, which he demands. INSS would also save on human resource, eliminate human errors, proactively solve complaints and minimize the complaint resolution time. It can run mission critical applications on trail blazing speeds, with high uptime. Providing not only customer satisfaction but also customer delight by means of convenience, consistency, attention and institutional memory is the main motive behind the INSS", asserts Mr. Amit Agarwal, director -- Operations.

The INSS represents an extraordinarily valuable advance as a customer service channel for problem resolution, faster query response, immediate attention and other direct customer service activities. It enables a new level of customer self-sufficiency.

Real time support would be provided to the customers with the help of SMS and pop-up alerts. This would be a one-stop solution for complaints, wherein intelligent forwarding of the customers complaints would be done to the respective departments.

The data gathered by this INSS would be beneficial to the company in locating the bottlenecks in the network and building a robust, secure, redundant and reliable network by eliminating them. INSS would completely iron out the common factors affecting the network.

There has been a total investment of more than Rs. 1.6 million, which includes the costs from research, manpower, and pilot projects to the final implementation and development of the system. E Comm would be satisfied if they are able to achieve customer satisfaction and delight apart from the huge costing involved, which would mean negating the expenses on non-friendly and unsatisfactory customer service.

E Comm soon plans to incorporate the automated Renewal process, CRM, Marketing and Cabling module in the near future.

Know more about INSS at: http://www.egujarat.net/inss/