KnowledgeBlue Wins Call Center Outsourcing Contract with Darden Dental Supplies

Deal includes inbound call processing for Darden's Industrial supply division

SALT LAKE CITY, UT., October 31, 2003 - KnowledgeBlue a leading provider of Global Outsourcing Services to small and medium businesses, today announced that it has signed a Call Center Outsourcing Agreement with Darden Dental Supplies, a distributor of dental and industrial products.

Under the terms of the agreement, KnowledgeBlue will manage all the inbound call processing for Darden's Industrial Supplies Division. KnowledgeBlue's Global Call Center was offered as a value-added service because it is already integrated with Darden's core business applications. This allows KnowledgeBlue's Call Center Agents to directly process orders and access Client information from the Darden's business applications providing Darden's management with real-time visibility to all Client service activities.

Robert Kunz, Managing Principal, KnowledgeBlue commented "This is just another example of the value-add our outsourcing services provide. By already having our Global Call Center integrated with Darden's business applications allowed them turn on the service without any complex integration work or up front capital investment. The time to market on this service was days not several months like most Call Center implementations."

About KnowledgeBlue
KnowledgeBlue is a leading provider of Global Outsourcing Services to small and medium businesses. Services include Business Process Outsourcing (BPO), Applications Outsourcing, Technology Outsourcing, Call Center and Fulfillment Operations. KnowledgeBlue offers a subscription-based pay as you go business model allowing small and medium companies to make monthly payments for services providing a better way for businesses to effectively manage their cash flow and expenses. With KnowledgeBlue Outsourcing there is no hardware to procure, no software to procure, no maintenance fees, and therefore, no large up-front capital expenditure - just one, simple, affordable monthly payment.

For more information about KnowledgeBlue, please visit the Company's Web site at www.knowledgeblue.com or call 1-866-231-0927.