Author turns her passion into The Edge Up -- customer service guide for small businesses

The newly published book is entitled, The Edge Up and explains how small businesses can get the edge up" on their competition with great customer service.

St. Louis, MO (PRWEB) November 8, 2003 -- Customer service has been June Van Klaverens passion for many years as she studied examples of both the good and the bad in customer service, and took notes! She used those notes to write a customer service guide for small businesses that is now available.

The newly published book is entitled, The Edge Up and explains how small businesses can get the edge up" on their competition with great customer service.

If you have customers or want customers, then The Edge Up was written for you!" says author, June Van Klaveren. The reader will receive deceptively simple messages such as: Take good care of your customers and theyll take good care of you and tips on how to make it happen!"
The book is divided into six chapters that include such important topics as The Impact of Customer Service, Customer Service Secrets, Employees, Management and Customer Service, Real Life Customer Service Stories and Lessons, Conflicts and How to Handle Them, and Customer Service Techniques.

The Edge Up is available through www.TheEdgeUp.com
The author, June Van Klaveren, owns Compelling Communications, a St. Louis company focused on helping small businesses attract and keep customers. She is dedicated to customer service and delights in seeing her customers succeed using the principles she presents in The Edge Up. She can be reached for interviews and speaking engagements by calling 800-779-0067.
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