Elix and Nü Echo: a perfect match in contact center expertise

The two companies are now offering a complete range of courses on speech technology, from introduction to speech technologies to the design of voice user interfaces (VUIs), and VoiceXML programming.

Montréal, Québec, (PRWEB) November 21, 2003 -- Elix, specialist in contact center solutions, today announced that its partnership with Nü Echo, an expert in the development of speech applications, is sailing from success to success. In fact, the achievement of complex, wide-scope projects within short time periods has been possible thanks to the professionalism and expertise of these two teams. This successful partnership expresses itself in complementary expertise and an efficient work team on projects such as the City of Montreal and Desjardins.

Convinced of the success of this alliance, the two businesses are now offering a complete range of courses on speech technology, from introduction to speech technologies to the design of voice user interfaces (VUIs), and VoiceXML programming. These courses are given by a team of high-caliber trainers, whose expertise is based on years of experience in the design of technologies, platforms, and speech recognition applications.

This alliance with Elix is a real acceleration lever for our commercialization efforts," says Yves Normandin, President of Nü Echo. Elixs well-known expertise in deploying contact center solutions is proving to be the ideal complement to Nü Echos well-known expertise in the development of applications that take full advantage of speech synthesis and recognition, VoiceXML and CCXML."

In joining its expertise with the specialized expertise of Nü Echo, Elix continues to offer high-quality contact center solutions, while helping its current and potential clients to profit from all the available technological applications so that they can improve their interactions with their customers," asserts François Rodrigue, President and CEO of Elix. We are creating a dynamic team of experts to offer the best solutions for contact centers."

About Elix
Elix, specialist in contact center solutions, offers a complete range of products and services for the development and optimization of contact centers. Elixs expertise is used by large high-profile companies such as VISA, Duke Power, ABN-AMRO, IKEA, and Air Canada. From traditional contact center solutions to more advanced solutions that use technologies such as computer telephony convergence (CTI), interactive voice response, speech recognition, VoiceXML, fax, and Web integration, Elix takes advantage of its expertise in the evaluation, design, implementation, and training of organizations in the management and integration of efficient solutions that serve their most important assets, their customers. Elixs mission is supported by Intel Fonds de Communications, Fondaction (CSN), GTI Capital, and Bell Mobilité Investissements. For more information, visit www.elixonline.com.

About Nü Echo
Nü Echo provides consulting services and solutions that enable organizations to quickly deploy speech applications whose user-friendliness and ROI are unequalled. It offers a range of professional services in the domains of speech recognition and the design of dialogues from strategic or technical advice to turn-key projects. It also offers solutions that can be tailored to specific customer needs. Among its strengths are Nü Echos independence from technology and platform vendors, its extensive experience in speech recognitions, and more than 10 years of experience in the development and deployment of speech applications and technologies, and the tools used to develop them.

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Information:

Elix
Rita Azrak
Director, Marketing et Communications
Email: rita.azrak@elixonline.com
Tel.: + 1.514.768.1000, ext. 2323
Fax: + 1.514.768.7680

Verrecchia Group Communications Inc.
Marlene Kovac
Email: marlene@vergroup.com
Tel: + 1.514.935.0166, ext 148
Fax: + 1.514.935-0162

Nü Echo
Pascal Deschênes
Email: pascal.deschenes@nuecho.com
Tel.: + 1.514.861.3246, poste 226
Fax: + 1.514.861.1676