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Kagan Hosts Complimentary OSS Seminar & Breakfast At The Western Show, Dec. 4, Anaheim

Media business operations executives and industry analysts will present a 1-hour breakfast seminar titled "STOPPING SUBSCRIBER LOSS: The Critical Role of Operations Support Systems" held in conjunction with The Western Show in Anaheim, December 4.

FOR IMMEDIATE RELEASE

Media business analysts and industry leaders will present a complimentary 1-hour breakfast seminar titled "STOPPING SUBSCRIBER LOSS: The Critical Role of Operations Support Systems" held in conjunction with The Western Show in Anaheim, December 4.

Speakers include MSOs:
- Mitch Bowling, Vice President/Operations & Technical Support, Comcast Corporation
- Thomas "Duffy" Leone, Vice President/Operations, Cox Communications
...and the following OSS industry presenters:
- Tom Engdahl, CEO, Alopa Networks
- Sean Hickey, Managing Partner, BusinessEdge Solutions
- Joseph F. Lamano, Sr. Manager, BearingPoint
- William A. Opet, President/Cable, Broadband & Wireline Solutions Group, Convergys

Moderated by Kagan World Media analysts:
- Larry Gerbrandt, COO & Senior Analyst
- Robin Flynn, Sr. Vice President & Senior Analyst

When and Where:
Kagan OSS Seminar at The Western Show
Thursday, Dec. 4, 2003, 7:45 a.m. - 8:45 a.m.
Anaheim Hilton, 777 Convention Way, Anaheim, CA. Hall: The California Pavilion B

OSS is emerging as one of the cable industry's most important acronyms in the triple-play era. This complimentary breakfast session will dive into the key issues surrounding customer self-installs, subscriber provisioning, churn reduction and efficiently managing network resources -- as well as highlight critical path solutions. Join cable MSO execs, key service providers and consultants in a frank roundtable format discussing the leading edge in automating the subscriber acquisition, retention, upgrade and bandwidth management process for video, voice, data and the emerging home networking markets.

BONUS: Kagan analysts will preview the upcoming State-of-the-Sector Analyst Report "Trends in Subscriber Churn: An Economic Analysis" scheduled for release January, 2004. Attendees will also receive a Kagan savings certificate to the upcoming report and relevant sponsor information.

Breakfast Sponsor:
Bearing Point
Event Sponsors:
Convergys
Alopa Networks
BusinessEdge Solutions

The Kagan OSS Seminar and complimentary breakfast are free to registered attendees of The Western Show. Separate reservations are required as seating is limited.

Reservations:
Online at http://www.kagan.com/events OR call: 1-831-624-1536. To sign up by fax or email, please provide name, company and contact information. Fax to 831-625-3225. emailto:oss@kagan.com.

About Kagan: For more than 30 years, media strategists and decision-makers have turned to Kagan for the accurate and critical insights they need to anticipate market developments. Kagan expert intelligence and independent analysis is focused on the business of media -- from tech to finance. Go to kagan.com for a complete catalog of Kagan publications, events and services.

CONTACT INFORMATION:
Harvey Kraft
Director of Marketing
Kagan World Media
Voice: 831-624-1536
Fax: 831-625-3225
http://www.kagan.com


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CONTACT INFORMATION
Harvey Kraft
KAGAN WORLD MEDIA
831-624-1536
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