KnowledgeBlue Expands Outsourcing Contract With D~MAC Clothing

D~MAC adds on Call Center Outsourcing Services handle inbound and outbound call processing

SALT LAKE CITY, UT. (PRWEB) November 23, 2003 - KnowledgeBlue a premier provider of Global Outsourcing Services to small and medium businesses, announced today that it has been awarded an Outsourcing Contract expansion from D~MAC Clothing to provide Call Center Outsourcing Services.

D~MAC outsourced their Applications, Technology and Fulfillment Services to KnowledgeBlue in early 2003 has decided to add the Call Center Outsourcing as a cost efficient way to manage their inbound and outbound calls. Now Customers can call a 1-800 number and be directly connected with an Agent to take orders and resolve customer service issues. Since KnowledgeBlue's Call Center is already integrated with D~MAC's Business Applications and Fulfillment Operations, there was no need to integrate systems or processes. Inbound orders are received by the Agents and automatically routed to KnowledgeBlue's Fulfillment Center for immediate processing.

Dawn Park, Founder and CEO commented "Having one system, one process, and one Company manage our entire operations is the only way to go. We can now access all our key performance indicators to run the Company from one centralized screen. We can see all our orders and customer communications in real-time even though we have outsourced the operations to KnowledgeBlue. This provides us the management control we need without having the all the additional overhead".

Robert Kunz, Managing Principal, KnowledgeBlue commented "Having existing Clients like D~MAC continue to renew and expand their Outsourcing Contracts with us is a true testimonial to the level of service we deliver. Repeat business is always good, but when your Clients approach you to expand your business relationship that is even better".

About KnowledgeBlue
KnowledgeBlue is a leading provider of Global Outsourcing Services to small and medium businesses. Services include Business Process Outsourcing (BPO), Applications Outsourcing, Technology Outsourcing, Call Center and Fulfillment Operations. KnowledgeBlue offers a subscription-based pay as you go business model allowing small and medium companies to make monthly payments for services providing a better way for businesses to effectively manage their cash flow and expenses. With KnowledgeBlue Outsourcing there is no hardware to procure, no software to procure, no maintenance fees, and therefore, no large up-front capital expenditure - just one, simple, affordable monthly payment.

For more information about KnowledgeBlue, please visit the Company's Web site at www.knowledgeblue.com or call 1-866-231-0927.
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