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CreateHope Saves $50K a Month in Support Costs by Using Parature
Searching For a Solution That Would More Efficiently and Effectively Respond and Track Customer Support Issues, CreateHope Selects Parature
Parature, the leader in online support software, today announced CreateHope, a national philanthropy administration software company, is supporting over 450,000 professionals in their philanthropy efforts on Parature 5. CreateHope has begun supporting its clients via the web, incorporating a self-service web portal consisting of knowledge base references, download functionalities, trouble ticket submission, activity tracking and reporting, as well as an integrated contact management piece.
Reston, VA (PRWEB) December 1, 2003 -- November 29, 2003- Parature, the leader in online support software, today announced CreateHope, a national philanthropy administration software company, is supporting over 450,000 professionals in their philanthropy efforts on Parature 5. CreateHope has begun supporting its clients via the web, incorporating a self-service web portal consisting of knowledge base references, download functionalities, trouble ticket submission, activity tracking and reporting, as well as an integrated contact management piece.
Since implementing Parature, CreateHope customers have resolved an average of 5,000 support issues per month via the self-service knowledge base. Using Forrester's estimate that businesses spend on average $10 for an e-mail query, CreateHope calculates a savings of $50,000 per month in support costs.
"Parature has been a much welcomed addition to our Customer Service offering. While in the past our customer support reps have been inundated with repetitive inquiries, the robust Knowledge Base of the online support portal has freed up our reps to handle the "one-off" questions that demand a live person's assistance. As a result, we have been able to drive down our volume while improving the overall level of service we can provide," stated Matthew Rosenblatt, Customer Service Manager of CreateHope.
CreateHope has chosen to implement custom support portals for each of their clients, while all being managed on one platform by their support team. This is a great example of the robust and flexible nature of Paratures solutions," commented Casey Golden, President of Parature.
Continually growing, Parature serves industry leaders such as Hewlett Packard, Philips Medcare and Blackboard. Through its suite of products, Parature improves your customer satisfaction and confidence through providing critical self servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing customer support costs.
About Parature
Parature is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs. The companys flagship product, Parature 5, is an easy-to-use, comprehensive and affordable online support solution for businesses, educational institutions, and government agencies. Parature allows organizations to manage support requests and to publish self-service knowledge bases on the Web, reducing the need for costly and time-consuming telephone support. Organizations use Parature to support their customers, partners, employees, developers and sales teams. Headquartered in Reston, Virginia, Parature can be found on the Web at www.parature.com .
As an online enterprise service, Parature eliminates the need to buy, install or maintain hardware, software or networks and can be implemented in hours at a significantly lower cost than traditional enterprise software, and easily configured to adapt to changing business requirements. More information is available at www.parature.com.
Media Contact:
Cyndi Ogle
Director of Marketing
Parature, Inc.
+1-703-390-9600
cogle@parature.com
www.parature.com
Parature, and the Parature logo are marks of Parature, Inc. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
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