ITIL, COBIT, CMM-I, Balanced Scorecard, ISO 9000: Putting them all Together

Come and learn from distinguished experts about the relationship between the newest trends in best practices, controls, and measurements for Information Technology delivery

Washington, D.C. (PRWEB) December 2, 2003 -- On December 11th, 2003 at 5:30 PM, the National Capital Area Local Interest Group of the IT Service Management Forum USA (itSMF) is hosting an informative presentation at the University of Maryland by Mr. Dave Pultorak and Mr. Keith Carter.

ROI is important to government agencies, companies, and non-profit organizations and they are increasingly being held accountable for best practices and providing best value". However, a challenge that many CIOs, CEOs, Agency Directors, and IT professionals face is rationalizing and integrating the alphabet soup of techniques and standards applicable to the technology organization.

How do all of these disparate approaches relate to each other? How does an organization make use of these different frameworks in pursuit of world-class capability? How does an IT professional use the methodologies to provide leadership within his/her organization?

At the December 11th itSMF meeting, two renowned speakers will review many of the frameworks used around the world for managing, measuring, and improving the delivery of information technology services. They will compare and contrast the Information Technology Infrastructure Library (ITIL) with these other process frameworks and methodologies that are mandated or adopted in many government and commercial entities. Topics will include Capability Maturity Model (CMM-I), Balanced Scorecards, ISO 9000, COBIT, eTOM, Six Sigma. They will also touch on other leading proprietary frameworks such as HPs ITSM and Microsofts MOF. Ample time will be left to address questions from the audience.

Meeting Details:

The meeting will be held on Thursday, December 11th in Room 1303 of the Robert H. Smith School of Business, University of Maryland in College Park, Maryland. There is no charge for members of the itSMF. There is a small door charge of $5 for non-members of the itSMF.

Directions to the Robert H. Smith School of Business:

Take I-95/I-495 to Exit 25 US Route 1, headed South to College Park. Continue on US Route 1 for more than two miles, passing main entrance to campus. Turn right at light on Guilford Road. Follow signs to Visitor Parking. Pass parking garage on right. Turn right into Mowatt Lane Parking Garage. Van Munching Hall is on your left.

About the National Capital Area itSMF LIG:

IT executives and experts from leading government agencies and companies have recently formed a local chapter of the Information Technology Service Management Forum USA (itSMF). The focus of this group is on furthering the state of the art of IT Service Management through best practices propagation, case study sharing and the study of ITIL and other disciplines.

More information on itSMF USA and on local events can be found at http://www.itsmf.net. The itSMF is also excited to announce its 1st Annual Government conference in Washington DC on February 2 -- 4, focusing on best practices for IT Services Management in federal, state, and local governments. Conference information is available at http://www.itsmfevent.com/dc04.

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NOTE TO EDITOR: itSMF experts from local government and corporate organizations are available for interviews. To make arrangements, contact Kirk Holmes at (301) 998-6108 or via email at kirk.holmes@holmesandassociatesinc.com.