Investments in clumsy and costly large-scale CRM suites are disappearing from CRM managers' budgets

Research and Markets have announced the addition of the 'Service Efficiency: Identifying the Latest Trends in Contact Center Efficiency report to their offering.

(PRWEB) December 20, 2003 --Investments in clumsy and costly large-scale CRM suites are disappearing from CRM managers' budgets. Macroeconomic conditions and the rebirth of fiscal responsibility are driving smaller, more tactical, investments that carry a swift payoff.

Key Questions

What are some of the up-and-coming CRM technology trends?

Are niche packages succeeding in their goal of creating cost and operation efficiency?

Which operational processes and systems are ripe for improvement?

For a complete index of this report click on http://www.researchandmarkets.com/reports/41728

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