New SYMON VISTA Creates Browser-based Real-time Data Displays in Multi-Vendor Environments

SYMON Communications, Inc., today announced the release of SYMON VISTAä, a powerful Windowsâ application that creates real-time browser-based reporting displays from diverse data sources. VISTA is specifically designed for demanding enterprise uses such as contact centers, help desks, IT centers, and network operations centers.

(PRWEB) February 14, 2003 - SYMON Communications, Inc., today announced the release of SYMON VISTAä, a powerful Windowsâ application that creates real-time browser-based reporting displays from diverse data sources. VISTA is specifically designed for demanding enterprise uses such as contact centers, help desks, IT centers, and network operations centers. VISTA provides the ability to create and edit VISTA Applets that display information within web pages, enabling users to convert real-time and historical data into custom browser-based performance and management reports for real-time usage.

VISTA enables enterprises to overcome common reporting product limitations. Enterprises are no longer locked into fat client desktops that can only report on a single data source in a predetermined format. VISTA frees the enterprise to consolidate data from many sources and to report the data in an almost unlimited number of ways. All of this occurs within a browser-based environment, greatly reducing IT resource demands and life cycle costs.

SYMON enables the enterprise to move reporting to the next level and focus on performance, both human and technology, and present the results in the format most appropriate for the user. This can include everything from agent scorecards in contact centers and help desks, to business metric dashboards for executive management.

VISTA is an exciting new offering from SYMON. Our long history in data capture, manipulation and reporting for the contact center and other business system data is further extended through VISTAs browser-based format," stated Charles Ansley, CEO of SYMON Communications, Inc. Every executive manager at all levels of an enterprise can now have a real-time graphical dashboard on their desk of exactly what is happening in their contact center. In todays environment, you would never drive a car without a dashboard, now with VISTAs functionality that is true for the contact center world."

SYMON has delivered a powerful reporting and data display tool that can be used by almost anyone. The VISTA editing tool provides an easy-to-use graphical user interface for setting up HTML pages as well as for defining and embedding VISTA Applets within web pages. End users can quickly and easily begin building the applets. A powerful Applet Wizard guides the user through the process to define VISTA Applets. The Applet Wizard (using SYMONs innovative Steps to Success" methodology) allows the user to focus on the purpose, not the mechanics, of creating a data display. The result is a simple and usable process that focuses on the business problem, not the technology, so users can quickly achieve their objectives.

VISTAs many benefits include reduced training and support costs from using only one reporting product for multiple data sources, interactive graphical report development using a dynamic preview mode, one view of all data due to SYMONs ability to consolidate disparate sources, and the flexibility to report on custom data in custom formats. Even powerful drilldowns can be created to allow users to drill down to the level of data granularity required to answer particular questions.

SYMON VISTA is available now. For more information, call SYMON at 281-240-5555 or visit our web site at http://www.symon.com.

About SYMON Communications, Inc.

SYMON Communications, Inc. is a privately held technology company specializing in real-time reporting, messaging and alerting systems along with an advanced infrastructure for consolidating real-time information. SYMON also provides revolutionary web-based workforce management solutions. Products include software, hardware and supporting services for all types of contact centers, data centers and business applications. Installed in over 2,500 centers worldwide, SYMON has provided award-winning products for almost twenty years. Headquartered in Sugar Land, Texas (a Houston suburb), SYMON maintains direct sales and support offices as well as distributors around the globe. For more information, visit http://www.symon.com or call 281-240-5555.

# # #

• SYMON, SYMON VISTA, Contact Center COMMUNITY, SYMON2000, SYMON View Plus, SYMON Express, DeskView, NetBrite and NetLite are trademarks of SYMON Communications, Inc. All other trademarks mentioned herein are the sole property of their respective owners.