MaxUse, LLC Appointed To MSPAlliance Customer Advisory Council.

MaxUse, LLC, a firm specializing in user acceptance for enterprise software, announced today that it has been appointed by the MSPAlliance to serve on its prestigious Customer Advisory Council."

The advisory council, currently in the formative stages, is comprised of CIOs and other IT industry specialists interested in bettering the IT outsourcing industry. The council will offer guidance to IT outsourcing service providers and end-users to further initiatives in adopting best practice service delivery models, certifications, and decision-making tools for customers choosing to outsource.

Paying attention to business issues and the needs of users is crucial to the success of any IT project and should be the same importance level as selecting and implementing the technology itself," said Charles Weaver, president and founder of MSPAlliance. In looking for Council participants to cover this aspect of managed service provision, we found MaxUse to be a perfect fit. Their background in user acceptance and training, especially in the IT service management arena, and their depth of experience with IT Infrastructure Library (ITIL) best practices is right in line with the goals of the board. Were delighted to know MaxUse is providing this important service to MSPAlliance members."

Most IT managers strive to achieve ever-increasing standards of excellence for their organizations while struggling against budget and resource challenges," said Albert Starck, CEO, MaxUse, LLC. Outsourcing is the current direction for many organizations and the potential solution to IT budget and resource challenges, but isnt always in line with maintaining service-level excellence. Thats where the Customer Advisory Council comes in. It will help technology users and service providers better leverage industry best practices. We are encouraged to see this kind of initiative coming from the MSPAlliance and are proud to be the first board member appointed to serve the outsourcing constituency."

About MaxUse, LLC
Headquartered in Fredericksburg, VA, MaxUse LLC is a full service software sales, implementation and e-Learning/user acceptance service provider. Dedicated to the proposition that software bought should be software used, MaxUses objective is to help organizations maximize their return on investments in enterprise level software. MaxUse does this by ensuring optimal alignment of the software with the applicable business processes, managing and conducting efficient and cost-effective implementation activities, and ensuring user acceptance and efficient software use through effective user education and change communication programs. More information about MaxUse, LLC is available at http://www.maxuse.com

About MSPAlliance
The MSPAlliance was founded in 2000 as MSPNews in order to bring clarity and definition to the service provider industry. In an effort to meet the ever-changing needs of its clients, MSPNews soon evolved into The MSPAlliance, a consulting firm focused on helping its clients with marketing, lead generation, business development, and help with mergers and acquisitions through KW Associates Inc. (http://www.kwassociatesinc.com) an affiliate company.

In December of 2002 the MSPAlliance was given the opportunity to carry on the operations of the Strategic Sourcing Advisory Council (SSAC) formerly known as the MSP Association, and continue their Standards Based Initiatives (through ITIL), Service Quality Management Initiatives (SQMI) and Customer Advisory Programs. The MSPAlliance has successfully transitioned over all former SSAC members and has set up an Advisory Board.

The MSPAlliance offers a three-pronged approach:
1. Consulting services, lead generation, marketing and business development leads
2. Best practices and industry education programs driven by a separate board of directors
3. Mergers and acquisitions within the MSP industry through an affiliate company, KW Associates Inc.

For more information on the MSPAlliance please visit http://www.mspalliance.com or call 530-894-8633 or 530-566-1273.