WEBSTER BANK SELECTS THE EDCOMM GROUP TO PROVIDE BANKING OPERATIONS MANAGEMENT TRAINING

Webster Bank has selected The Edcomm Group to provide training in banking operations management. Edcomm will deliver a three-day course, Managing Banking Operations for Productivity and Quality, which will focus on bottom-line operations management skills.

The program is a hands-on, highly participatory training program using applied financial services examples to emphasize the "hard skills" of managing operations, such as Scheduling, Forecasting, Capacity Planning, Job Design, Production Standards, Change Management, Risk Management, Work Flow, Process Improvement, Strategic Planning and Service Quality. The course provides managers and supervisors with the skills to manage their workloads using tools, techniques, and strategies for attaining increased productivity and quality in an environment of changing technology, sophisticated markets, reorganization and realignment, and new products and services.

Webster Bank, with $14 billion in assets, provides business and consumer banking, mortgage, trust and investment services through 110 banking offices, 219 ATMs, a Connecticut-based call center and the internet. Webster Bank owns the asset-based lending firm, Whitehall Business Credit Corporation; Budget Installment Corp.; Center Capital Corporation, an equipment financing company headquartered in Farmington, Connecticut; and Webster Trust Company, N.A.

The Edcomm Group is a 16-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com