Sage Telecom teams with iGneiTe to Implement Planet Confirm

Sage Telecom, a competitive local telephone company, announced it had implemented Planet Confirm technology to improve customer service and streamline collections processes.

Allen, TX (PRWEB) July 2, 2003 -- Sage Telecom, a competitive local telephone company, announced it had implemented Planet Confirm technology to improve customer service and streamline collections processes.

Developed with iGneiTe, a Dallas based consulting company; the Planet Confirm technology enables Sage to track inbound and outbound mail traffic through the United States Postal Service (USPS). The technology is being used to track the delivery of invoices and payments to and from customers, enabling customer service to verify the check is in the mail". In the short time this technology has been in place, we have already seen benefits in providing a better quality of service, and reducing costs by eliminating unnecessary collections calls and letters", said Joe Davis, Vice President of Customer Service.

The Planet Confirm technology leverages the USPS Confirm subscription service, which allows companies to provide a special barcode, called a Planet Code, on individual mail pieces for tracking throughout the mail system. As the mail traverses the system to its destination, the letters are scanned at each mail facility and the scan information is provided automatically to the company on a frequent basis.

The return on investment of implementing Planet Confirm is very compelling", said Andrew Sisson, Managing Partner of iGneiTe. The technology integrates very easily with existing applications, the ongoing costs are minimal, and the benefits are realized almost immediately."

Sage intends to expand the use of Planet Confirm to other areas of the business. In addition to customer service, the technology can be applied to sales and marketing efforts and direct mail campaigns.

About Sage Telecom
Founded in 1996, Sage Telecom currently serves over 500,000 residential and small business telephone customers in Texas, Michigan, Indiana, Wisconsin, Arkansas, Kansas, Oklahoma, California, Ohio and Missouri. For more information about Sage Telecom's local and long distance services, consumers can call 1-888-972-7243 during normal business hours Monday through Saturday or visit the Sage website (www.sagetelecom.net).

About iGneiTe
IGneiTe is a Dallas-based information technology service company specializing in applying technology to provide measurable business value. With deep experience in delivering technology solutions, iGneiTe teams with its clients to understand business processes, define business requirements, and deliver workable solutions. For more information about iGneiTes services and the Planet Confirm technology, please see visit the iGneiTe websites www.igneite.com and www.planetconfirm.com.

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