Autolytics Announces Wireless Solution for Number Portability Customer Churn

With wireless number portability expected to have a negative impact on customer churn, Autolytics' wireless solution is designed to help offset potential consequences.

MOUNTAIN VIEW, CA (PRWEB) July 27, 2003 — Autolytics announced its wireless solution for Carriers looking to offset the negative impact on Customer churn of the upcoming Number Portability Act.

Through its Online Engagement Software (OES) Platform, Autolytics allows carriers to create online engagements with their customers across a wide range of mobile devices. Through the integration of free-form text input, natural language processing and advanced OLAP Analytics, OES provides a proactive, customer-driven platform for customer feedback, ideas and suggestions.

The idea of listening to customers in order to improve customer loyalty is not new" said Patricia Salazar, Chief Marketing Officer of Autolytics. However, it does need to go beyond just improvements in Customer Service. In order to decrease Customer churn, we believe carriers need to adopt a longer-term focus by engaging their customers in every aspect of product and service development and delivery. Continuous, customer-driven dialogue is critical. Whether the customer belongs to the carriers most profitable segment, or whether they are early adopters, the customers voice needs to resonate throughout."

Autolytics OES solution offers clear advantages over other Customer Intelligence gathering solutions, such as online surveys, by providing free-form customer input, automated trend notification and escalation. In addition, advanced OLAP modeling and forecasting features help carriers create granular segmentation across their customer base.

Compared to traditional and online surveys as well as other feedback methods, OES provides carriers with not only a cost-effective solution, but also a proactive medium for interaction with their customers. Its advanced OLAP Analytics combines customer feedback, ideas and suggestions to create actionable intelligence for the wireless industry.

About Autolytics
Autolytics, Inc. is the technology leader in providing Online Engagement Solutions. It is a privately-held company and is headquartered in Mountain View, California. For more information about our products and services, visit us online at http://www.autolytics.com.
            
Autolytics and OES are trademarks of Autolytics, Inc.

For more information, contact:                  

Patricia Salazar
Chief Marketing Officer, Autolytics
Tel: +1.650.279-6707

psalazar@autolytics.com