LAYING THE FOUNDATION FOR LONG-TERM BUSINESS GROWTH CIOGLOBAL -TELAMON SUCCESS STORY

Another win, says Codi Traver, CEO of CIOGlobal, Inc. we have successfully completed a major initiative for Telamon Insurance Network that helped our client develop a business growth vision, achieve improved productivity of its organization, develop a sound technology foundation designed to enable business growth, and realize measurable improvement in back office processes with a now stable and secure computing environment. Telamon is now on the path of achieving its growth objectives with CIOGlobal as a trusted partner and important factor in its ultimate success.

Boston, MA (PRWEB) August 16, 2003 -- The Genesis: Telamon Insurance Network, a Newton-based Insurance agency that is comprised of three major companies Marketing Associates, Surplus Services and Marketing Associates Financial Services was forced to re-evaluate its technology commitment when persistent system instability and poor network performance continuously hindered its productivity. A ten-year-old organization that has grown in part through acquisition and in part through natural expansion has begun to feel the growing pains, largely in areas of internal support functions and technology.

Now faced with an aggressive growth plan, the disabling effects of outdated technology were beginning to affect service delivery, customer-facing functions, aoverall productivity of the organization and of its sales team.

In October of last year, CIOGlobal was engaged by Telamon Insurance Network to conduct a one-day audit of the organizations network infrastructure, security and critical applications as well as examine organizational efficiency in utilizing available technology.

The Solution:

IT Audit
The audit revealed that technology servicing critical business did not perform effectively, hindering the overall productivity of the organization and most importantly customer service.

Resulting from an IT Audit, the Telamon Executive Committee came to consensus that to be able to grow and reach the aggressive objectives set out for the organization, immediate action needed to be taken. A dual track approach was agreed upon that worked to align the business and technology, thus building a solid foundation for Telamon to grow.

Infrastructure Upgrade:

Through a comprehensive, systematic approach, the CIOGlobal technology team replaced necessary components of the Telamon infrastructure, addressed issues of security, standardized and deployed all new desktops, and implemented an innovative electronic faxing solution that significantly increased the efficiency of the organization. CIOGlobal established a sound support strategy and delivered a cost-effective outsourced IT support solution.

Business Performance Improvement:

With business driving technology, CIOGlobal developed a comprehensive business plan recognizing the impact the organizational re-alignment and growth has on Information Technology. The business/technology vision captured in the business plan was translated into a Five-Year IT Strategy and a Two-Year IT Plan that focused on laying out critical initiatives that address issues of efficiency and are designed to deliver measurable improvements in customer service delivery. One of such initiatives was the replacement of the outdated agency management system.

Through effective client/vendor collaboration, CIOGlobal was able to bring an unbiased vision into the process of identify the most appropriate agency management solution for Telamon and managing the entire vendor selection process down to contract negotiations.

The Results:

Vastly improved network and end-user stability and performance.
200% - 300% productivity enhancements in back-office processes
Decreased time needed to produce policies by 80%
Decreased time for end of day processes by 66%
Increased speed of report processing by 100%
Robust technology infrastructure designed to enable business growth
Elimination of companys exposure to security threats

Michael J. Susco, CEO of the Telamon Insurance Network, sums up the results thus: Over the course of the past year, the CIOGlobal business and technical teams have delivered measurable results to Telamon. From a one-day IT audit to the eventual replacement of our company's network to redefinition of our critical processes and ultimately a rewrite of our business plan, the CIOGlobal team has successfully led us along the difficult path of change.

CIOGlobal has guided Telamon through a comprehensive review of our business objectives, organization, and technology infrastructure to ensure proper alignment of business and technology as we embark on an ambitious five-year plan. The CIOGlobal business consulting team has rewritten our business plan, focusing on addressing our organizational goals; developed a comprehensive IT strategy that is aligned with our business plan; and helped us redefine the meaning of 'customer intimacy', focusing our organization on improving the quality of service we deliver to our clients."

The Future:

With each engagement completion Telamon continues to recognize CIOGlobal value and integrity and continues to adopt the CIOGlobal infectious philosophy – never settle, always exceed your customers expectations.

In building a mutually fulfilling trusting relationship CIOGlobal and Telamon continue to forge ahead hand in hand with their individual goals. Telamon is now on the path of achieving its growth objectives with CIOGlobal as a trusted partner and important factor in its ultimate success. CIOGlobal in turn, has established itself as a real player in the Insurance and Financial Services market, confident in its knowledge and relentless in its commitment to delivering exceptional customer service.

From Business Continuity and Disaster Recovery to Sarbanes Oxley, CIOGlobal continues to keep its finger firmly on the pulse of the market, identifying, anticipating and resolving the issues facing its clients. www.telamonins.com and www.cioglobal.com. A full white paper is available from CIOGlobal via info@cioglobal.com.