GovConnect Provides Communication Solution for Child Support Call Centers

GovConnect, a leader in providing digital service delivery solutions, consulting and payment processing for governments, today announced the launch of a new, integrated call center solution for child support payment disbursement units for state agencies.

Media Contact:
Anne K. Abate
513-489-9599 ext. 185
aabate@govconnect.com

GovConnect Provides Communication Solution for Child Support Call Centers; Integrated Solution in Place in Five States.

CINCINNATI, OH (PRWEB) September 3, 2003 -– GovConnect, a leader in providing digital service delivery solutions, consulting and payment processing for governments, today announced the launch of a new, integrated call center solution for child support payment disbursement units for state agencies.

GovConnect builds and manages custom call centers to help state child support agencies efficiently collect payments and communicate with their constituents through a variety of channels. The components of these systems include Customer Interaction Centers, Customer Relationship Management systems, Interactive Voice Response systems and comprehensive Web communication portals that allow parents to locate the specific information needed to make payments and keep track of their accounts. Now, all parties involved in child support collections and disbursements can access their account information anytime through a variety of methods including by phone, over the Web and by fax.

We are pleased to provide an integrated solution to simplify the collection of child support payments and offer valuable information to all parties," said Jeff Ficke, senior vice president of GovConnect. With our significant expertise in the child support arena, we can successfully implement the appropriate technologies that improve services at child support agencies throughout the U.S."

More technologically advanced than traditional call centers, GovConnects solution provides an integrated system capable of handling the multiple communications needs of child support programs. This includes sophisticated Customer Relationship Management functionality that allows everyone to interact with the system without the need for special equipment or technology. The call center also includes a voice mail system, an integrated fax server and an interaction processor where all interactions flow which makes it easier for people to communicate through a variety of channels.

Child support agencies and external stakeholders, including custodial and non-custodial parents, employers, and counties have the benefit of a comprehensive, state-of-the-art customer service center. From the agency Web site, users are able to retrieve data similar to the information available on the dial-up system. The Web site functionality includes viewing payments online, accessing forms to print out and mail in, and receiving answers to frequently asked questions. Web site users also can complete an e-mail directly from the Web page.

GovConnect has been facilitating government interaction with individuals and businesses for more than 25 years. The companys innovative technology solutions are currently in place in 45 states.

About GovConnect
With more than 25 years of experience, GovConnect (www.govconnect.com) is a leading provider of electronic service delivery solutions for government agencies from strategy to implementation. GovConnect has helped agencies across the United States automate millions of transactions that result in the electronic transfer of trillions of dollars in revenue annually. Services from GovConnect include service modernization through the effective deployment of technology, professional services from experienced public sector consultants, payment processing strategies and business process outsourcing services to support government operations.

GovConnect is based in Cincinnati, Ohio, and is a subsidiary of govONE Solutions, LP. govONE Solutions is an operating company of an emerging payments leader, eONE Global, LP (www.eoneglobal.com), a leader in the emerging payment technologies and systems spanning the government, mobile and enterprise marketplaces, and majority-owned by First Data Corp. (NYSE: FDC).

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