Trend Micro is the First Contact Center in Philippines to Achieve Certification to the COPC-2000® Standard

Customer Operations Performance Center Inc. (COPC) announces the certification of TrendLabs Philippines Support Center to the COPC-2000® Standard. Trend Micro is the first anti-virus software vendor to receive this worldwide recognition.

Amherst, NY (PRWEB) January 30, 2004 -- Customer Operations Performance Center Inc. (COPC) announces the certification of TrendLabs Philippines Support Center to the COPC-2000® Standard. Trend Micro is the first anti-virus software vendor to receive this worldwide recognition.

COPC-2000® Standard certification requires adherence to comprehensive contact center operation performance guidelines that establish minimum operational requirements in critical function areas of the industry. Trend Micro achieved certification after an extensive audit determined their TrendLabs Philippines Support Center was in compliance with the COPC-2000® Standard. Attainment of the COPC-2000® Standard recognizes the effectiveness, quality, and integrity of Trend Micro TrendLabs based on a stringent set of international performance standards that represents the best practices in the contact center industry.

COPC-2000® Standard is a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations ensuring Contact Center Excellence worldwide. The COPC-2000® Standard is the first and only certification process designed specifically for the needs of the Contact Center space, as opposed to standards developed for the manufacturing sector.

"With the COPC-2000® Standard certification, Trend Micro continues its commitment to apply global support service industry benchmarks and best practices for the benefit of our customers," said Steve Chang, Chief Executive Officer of Trend Micro.

About Trend Micro TrendLabs

Trend Micro Inc. is the leader in network anti-virus Internet content security software services globally. Founded in 1988, CEO and founder Steve Chang led the migration of virus protection from the desktop to the network server and the Internet gateway - earning a reputation for vision and technological innovation. TrendLabs Philippines is the headquarters of Trend Micro's global network of anti-virus research and product support centers. They provide continuous 24/7 coverage to Trend Micro customers, business units, and channel partners around the world.

About COPC

Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and transaction processing services operations. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, South Africa, United Kingdom, and the United States.

The COPC Standard was developed in 1995 by individuals from Microsoft, Motorola, Dell, American Express, L.L. Bean, Intel, and other customer-focused companies who were concerned with the level of service quality provided by Customer Service Providers (CSPs). Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.

For additional information about COPC, visit www.copc.com, email info@copc.com or call 512-250-3412.

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