HigherGround Holds International Sales Meeting Introduces New Channel Partnership Program

HigherGround held its annual International Sales Meeting in Chatsworth, CA on November 7-8, 2003, drawing new and existing distributors from across the United States, as well as from Australia and New Zealand and also introduced its new Channel Partnership Program.

LOS ANGELES, CA (PRWEB) January 2, 2004 -- HigherGround held its annual International Sales Meeting in Chatsworth, CA on November 7-8, 2003, drawing new and existing distributors from across the United States, as well as from Australia and New Zealand. This annual conference delivers essential marketing and technical information ranging from recaps of the current years market activities to forecasting future developments for HigherGround products.

Of particular interest at this years meeting was HigherGrounds new Fusion Series 7TM line of solutions for call recording, quality monitoring, agent evaluation and multi-dimensional analytics and reporting. Debuted to widespread acclaim at the 2003 ICCM Exposition held August 23-28 in Chicago, Fusion Series 7 delivers cost-effective ways for contact center managers to obtain a complete picture of their contact centers overall performance. Managers can access recorded calls within seconds or monitor calls as they occur for agent evaluation and training and liability protection. Fusion Series 7s advanced ETBI (Enterprise Telecom Business Intelligence) graphical reporting capabilities allow clear visualization of vital data and provide the ability to make informed business decisions.

Also introduced during the International Sales Meeting was HigherGrounds new Channel Partnership Program. As part of HigherGrounds forward-thinking business model, this program allows certified HigherGround distributors to enjoy exclusive benefits such as joint marketing programs for increased brand awareness and marketplace exposure; increased product offerings to offer maximum choice and flexibility to end-users; participation in internal technical training courses; the purchase of discounted equipment and the opportunity to have an active voice in the future development of HigherGrounds innovative contact center management solutions.

HigherGrounds Partnership program is designed to accommodate a broad spectrum of partnership categories. Distributor Partners resell HigherGround products directly to their customers and earn premier benefits and incentives based on sales levels and performance through the Gold and Silver Distributor Partner Programs. Referral Partners enjoy initial-sale commission and reciprocal sales lead referral. Technology Partners team with HigherGround to engineer systems specifically optimized for their customers contact center technology needs.

Consultant Partners benefit from the HigherGround Consultant Liaison Program that provides the tools they need to identify top value and turn-key solutions to meet their clients contact center management, call recording and business intelligence reporting needs. HigherGrounds CLP entitles enrolled telecom consulting professionals to exclusive privileges including technical and sales training Webinars; special web access to online resources, technical documents and white papers; personalized technical and sales support; application models; ombudsman assistance; pre-release notification of product upgrades and new features; and much more.

We expect our new programs to bring great success to both HigherGround and our valued partners", said Terry Ryan, HigherGrounds President and CEO. These alliances are instrumental to our continued growth and larger market share in the telecom marketplace, and we strive to provide our partners with the outstanding support necessary to continue our mutually beneficial relationship."

HigherGround will continue to present its Fusion Series 7 line through new avenues in the telecommunications marketplace worldwide and is optimistic that the popularity of its powerful line of contact center management and reporting tools will maintain its exponential growth throughout the coming year.

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   About HigherGround Inc.
HigherGround ensures that its clients capitalize on every contact, every day. The companys customer-interaction recording solutions and multi-dimensional analysis and reporting tools empower clients with the knowledge and insight needed to monitor and verify phone and data transactions and radio transmissions, improve agent performance, optimize telecommunications resources and provide a comprehensive view of the contact centers performance. HigherGrounds proven solutions provide imperative business intelligence for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement.
   
HigherGrounds integrated call recording and usage accounting software products are used by highly recognizable names such as American Red Cross, AOL Time Warner, Burlington Northern Santa Fe Railway, Continental Airlines, EXXON, Los Angeles Times, Los Angeles Department of Water and Power, California State University, Miller Brewing Company, Parkland Hospital, United States Air Force, Unocal and various municipalities and public safety communications centers throughout North America.

Note to editors: HigherGround® and the HigherGround logo are registered marks of HigherGround Inc. HigherGround Report Commander Pro, HigherGround Praetorian Voice Recorder, HigherGround Mentor QA Suite, HigherGround Telecom BI Suite, and Im Alive are trademarks of HigherGround Inc. All other marks are the property of their respective owners.