SPG Solutions Launches Click4Talk

Click4Talk.com creates real 'buzz in the Online Customer Interaction market. New service makes Push-to-Talk (Click-to-Talk) technology remarkably simple to set-up (less than 5 minutes) and amazingly affordable (plans start at $29). Now all online businesses can use this sophisticated customer interaction tool on their websites, in their e-mails, and as a part of their online advertising campaigns.

Pleasanton, CA (PRWEB) January 10, 2004 --SPG Solutions, a leading Customer Care IT service provider, today announced the launch of Click4Talk Service, which enables one-click live voice connections from the Internet between prospective customers and customer care or sales reps via the Public Switched Telephone Network (PSTN).

The new, fully hosted, service offers online businesses a powerful and sophisticated customer care and conversion tool, without the expense, equipment or maintenance usually associated with such a service. Click4Talk automatically connects a customers phone line with a companys phone line over the PSTN via a simple click and pop-up box from a website, e-mail or banner ad.

Providing the means to speak directly with a prospective customer at the crucial purchase-or-pass moment that is both more immediate and website-integrated than a 1-800 number, and that, unlike VoIP, requires no special equipment or software to operate, is what Click4Talk is all about." Explains vice president of sales and marketing at Click4Talk, Dave Landa.

Click4Talk can be set up in 5 minutes, there is no software or hardware for customers to deal with, and the pricing model is remarkably affordable. Pricing is similar to cell phone policies, with the entry level plan being just $29.99 per month for 100 free minutes.

Our pricing structure represents a massive departure from traditional Push-to-Talk or Click-to-Talk technology providers who charge anywhere from $2,500 to $10,000 up front for the service." Landa continues. As a result, ROI is almost immediate as e-commerce sites can instantly lower shopping cart abandon rates while improving overall customer satisfaction and conversion as a result of the customer service presence that Click4Talk provides."

Click4Talks control panel, like its service, is simple yet powerful. Being web-based, it can be accessed from anywhere. Unlimited phone numbers can be utilized to precisely target calls to the appropriate department or agent. It is easy to configure, captures key customer/caller information, and keeps a real time call log. Click4Talk is helping online businesses get 'the buzz.

About Click4Talk:
Click4Talk is bringing communication efficiency to eBusiness, by enabling live voice communication over the web, e-mail and banner ads, simply and inexpensively. Committed to improving every online enterprises customer satisfaction levels and conversion rates, Click4Talk is headquartered in Pleasanton, California. For more information on the company or to arrange demonstration of the Click4Talk Service please visit www.Click4Talk.com.
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Contact Information for Sales and Partnership Programs:
Dave Landa
Vice President, Sales & Marketing
Phone: 925-469-9600 ext. 202
E-mail: dl@click4talk.com
URL: www.Click4Talk.com