Website Administrators need to focus on Quality to ensure optimum customer experience.

Although improving usability is the number-one challenge cited by Web site operators, focus on quality from visitors' perspective continues to lack.This report questions how widespread quality problems with Web site content actually are and also how site operators can enforce higher-quality Web sites.

(PRWEB) January 18, 2004 --Research and Markets announces the addition of this concept report entitled "Managing Web Site Quality: Stanching Customer Defection" to its offerings.

Although improving usability is the number-one challenge cited by Web site operators, focus on quality from visitors' perspective continues to lack.This report questions how widespread quality problems with Web site content actually are and also how site operators can enforce higher-quality Web sites. Details are also provided on the site quality control problems that traditionally go unsolved by quality assurance (QA)?

For a complete index of this report click on http://www.researchandmarkets.com/reports/42719

About Research and Markets Ltd.
Research and Markets Ltd. are Europe's largest resource for market research. R&M distribute thousands of major research publications from the world's leading publishers, consultants and market analysts. R&M provide you with the latest forecasts on international and regional markets, key industries, the top companies, new products and the latest market trends.

For additional information on ResearchandMarkets.com, their range of reports or their value-added services, visit their web site at http://www.researchandmarkets.com or mailto:press@researchandmarkets.com