Robert A. Cameron & Associates announce new employee assessment tool to improve customer service.

Finally an employee assessment tool to assist organizations in identifying and developing employees who will exhibit the level of customer service the company desires. Retaining customers is crucial and to do it takes employees who share the same commitment to service as the company.

(PRWEB) February 3, 2004 --Businesses concerned with improving their customer service have a new tool to help them reach that goal. Profiles International, Inc. of Waco, Texas, a leading developer and publisher of occupational assessments, has introduced the Customer Service Perspective, an assessment and survey that measures an individuals capacity for excellent customer service. Available from Robert A. Cameron & Associates, companies now have a new assessment instrument to help them hire and develop employees that meet the organizations service expectations.

Jim Sirbasku, the CEO of Profiles International, says, Customer service is the key to enjoying business success because customers go where they are wanted and stay where they are appreciated. This principle has been overlooked by too many businesses and I think it has hurt them.

Customer Service Perspective is customized to mesh with a companys specific policies and procedures. Survey results indicate training and coaching needs to bring employees into alignment with the companys customer service policies. Robert Cameron, CEO of Robert A. Cameron & Associates says, Achieving this alignment is the secret to delivering the service levels you promise your customers."

It is time for businesses to pay more attention to customer service," Sirbasku maintains. In this age of self-service, an important element of building successful businesses has fallen by the wayside," he says. It has been my experience that businesses will spend vast amounts to advertise and train salespeople in order to attract new business, but have problems keeping customers and clients for the long term. Many businesses that deliver exceptional customer service," Sirbasku says, have discovered they can accelerate their business by cultivating the customers they already have rather than having to constantly attract new customers to generate revenue."

Customer service is an important part of everybodys job," Sirbasku says. When we think about customer service, we cant be limited to those who have 'customer service in their job title, nor should we ignore internal customers," he says. Every employee serves others as a part of doing their job and if they dont do it well, the overall effectiveness of the business is affected."

Customer Service Perspective is designed to be the catalyst for a dynamic program of increased customer service awareness leading to measurable improvements in customer satisfaction and reductions in customer complaints. Results of the assessment are assured by an extensive study of validity and reliability. Cameron reports this product is so effective we can guarantee improvement when it is used as intended."

About Profiles International, Inc. and Robert A. Cameron & Associates
Profiles International, Inc., Waco, Texas, develops and markets occupational assessments for hiring, training, coaching, management development, and integrity evaluations. A founding member of the Association of Test Publishers, Profiles has expanded throughout the United States and into more than 50 countries since its founding in 1991. Robert A. Cameron & Associates, a Strategic Business Partner of Profiles International, specializes in helping companies improve their hiring, managing, motivating and development of employees. Their work on improving employee performance assists companies yield profit improvement. They can be reached at 954-385-8701 or racameron@bellsouth.net Or visit their web site at www.racameron.com

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