New Book Evaluates Offshore Outsourcing and Provides a Roadmap for Managers

Offshore Outsourcing: Business Models, ROI and Best Practices by Marcia Robinson and Ravi Kalakota articulates why no other business concept is more important to corporate performance in the 21st century than offshore outsourcing.

(PRWEB) February 16, 2004 --What do Citigroup, Boeing, American Express, Intel, and MetLife have in common? They are among the thousands of U.S. and European companies sending their white-collar work to lower-cost locales such as India and the Philippines. Offshore outsourcing has captured the attention of management in cost-conscious companies, media and politicians in developed countries, and enthusiastic developing countries eager for foreign investment dollars.

Will offshore outsourcing merit a brief mention in the history of business, or will it become a permanent part of modern business? Robinson and Kalakota are betting that its the latter. The two contend that many corporations have exhausted traditional cost-cutting methods and will increasingly pursue offshore strategies to shore up profit growth. With savings of as much as 30%--50%, the economics of offshore outsourcing are too powerful for managers to ignore.

Based on firsthand research and interviews, Offshore Outsourcing: Business Models, ROI and Best Practices provides an in-depth analysis of the trends, business models, and most frequently outsourced processes (information technology and call centers) behind this phenomenon. Kalakota and Robinson also discuss emerging areas in the offshoring landscape, such as human resources, transaction processing, and finance and accounting.

Interspersed with case studies and best-practice examples, this comprehensive handbook on offshore outsourcing guides readers through everything from selecting a vendor and location to formulating an offshore strategy.

The decision of whether or not to offshore is one that is being discussed and debated in almost every boardroom and management meeting. With this book, Kalakota and Robinson have ensured that decision makers are as informed as possible.