RBC Centura Bank Selects The Edcomm Group To Provide Banking Operations Management Training

RBC Centura Bank, has selected The Edcomm Group to provide training in banking operations management. Edcomm will deliver a three-day course, Managing Banking Operations for Productivity and Quality, which will focus on bottom-line operations management skills.

New York, NY (PRWEB) February 29, 2004 --RBC Centura Bank, has selected The Edcomm Group to provide training in banking operations management. Edcomm will deliver a three-day course, Managing Banking Operations for Productivity and Quality, which will focus on bottom-line operations management skills.

The program is a hands-on, highly participatory training program using applied financial services examples to emphasize the hard skills" of managing operations, such as Scheduling, Forecasting, Capacity Planning, Job Design, Production Standards, Change Management, Risk Management, Work Flow, Process Improvement, Strategic Planning and Service Quality. The course provides managers and supervisors with the skills to manage their workloads using tools, techniques, and strategies for attaining increased productivity and quality in an environment of changing technology, sophisticated markets, reorganization and realignment, and new products and services.

RBC Centura Bank is among the nation's 75 largest, most financially sound banks. They serve both individual and business customers through more than 240 retail and business banking centers in North Carolina, South Carolina, Virginia, and Georgia as well as over the internet. RBC Centura provides a complete line of banking, investment, loan, mortgage, insurance, and asset management services through RBC Centura Bank and other RBC companies throughout North America.

Dr. Eagle is frequently invited to speak on a range of topics including distance learning, adult education, technological advances in training and education as well as business solutions. Lindas educational background in psychology and communications, and her experience in organizational consulting give her unique insight into the practical application of training and communication programs that provide measurable benefits. She has provided consulting and training services to hundreds of organizations in a variety of industries.

The Edcomm Group is a 17-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com