Actionable Customer Insights on the Spot - Digivey Survey Software Notifies Managers by email When Customer Satisfaction Drops

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Diatouch, a Phoenix-based company specializing in touch screen technology applications and software, announces the release of a new version of their innovative touch screen survey software, Digivey. Digivey newly supports special event notification by email, instant printing of incentive coupons to reward respondents, and 365/24/7 survey station monitoring with its eSurvey Guard feature. The smart survey tool can be used with Windows and Windows CE based devices - from tablet PC’s to free standing touch screen kiosks - to conduct surveys when and where needed.

based company specializing in touch screen technology applications and software, announces the release of a new version of their innovative touch screen survey software, Digivey. Digivey newly supports special event notification by email, instant printing of incentive coupons to reward respondents, and 365/24/7 survey station monitoring with its eSurvey Guard feature. The smart survey tool can be used with Windows and Windows CE based devices - from tablet PC’s to free standing touch screen kiosks - to conduct surveys when and where needed.

According to Jakob R. Scherer, chief of technology, “We pursue an aggressive novelty policy. With the latest Digivey version we’ve taken interaction with the respondent and the business conducting the survey one step further. For prompt reaction to certain situations we’ve implemented the email notification feature to alert a customer service manager. For example: Digivey can be set up to send an email when survey respondents signalize dissatisfaction with a product or service in their answers."

Digivey manages the complete survey process and integrates non-bias introducing marketing and customer relationship elements into surveys. Businesses can quickly and conveniently gain valuable customer insights with instantly available result reporting to act on. Whether a retail store, restaurant, hotel or healthcare provider wants to survey its customers with an on-site survey station or a sales manager wants to gather feedback from his customers at a trade show or during a sales call with his tablet PC - Digivey supports it all. Easy and intuitive to use, with Digivey a new survey can be set up within an hour, no programming knowledge is needed. All the respondents have to do is touch an answer with their finger.

Diatouch brings fresh ideas and leading touch screen technology aided solutions to the marketing research and other industries. Its products and services range from software development and plug and ask ready survey systems to custom self-service kiosk solutions for a varied customer base. For more information on the firm, please visit our web sites http://www.diatouch.com and http://www.digivey.com or call 1.866.665.0533.

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Elisabeth Scherer
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