How to easily automate your most time-consuming e-mail chores with NEW Mailloop 6
If you run a small or home-based online business, this product could save you HUNDREDS of hours -- and make you thousands of dollars!
(PRWEB) March 19, 2004 --Ive seen it happen to some really intelligent business owners... You start out with the best of intentions. You grow your web site traffic, run a few successful promotions, and suddenly you go from personally answering a handful of e-mails each day to drowning under hundreds of customer inquiries, questions, and requests! Managing your e-mail suddenly becomes a full-time job!
If you really plan to grow your business, you cant afford to be spending your days chained to your computer, replying to e-mail after e-mail individually. Even if youre using "canned messages" (i.e. pre-written e-mails that you can just cut and paste), looking after your e-mail one message at a time can quickly become overwhelming.
And this is where a lot of new e-business owners find themselves stuck. Youre tired of wasting your days replying to the same e-mails over and over again, but the idea of automating the process seems even more intimidating! Yet you have heard that there are scripts and software out there that will give you the power to...
| | - Anticipate and instantly respond to the needs of your customers by answering common questions on the spot.
- Give potential customers the exact information they need, exactly when they need it -- when theyre still a hot prospect -- so they can make that important buying decision.
- Capture the e-mail addresses of visitors to your web site so that you can market to them again and again -- for free!
- Increase the perceived value of your web site by offering free reports or articles that can be e-mailed to prospects the minute they request them!
- Dramatically reduce the time you waste on daily chores so you can start growing your business instead of getting trapped running it!
- Start capitalizing on the lifetime value of your existing customers-- automatically increasing your sales without increasing your workload!
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Did you know that all of the automation Ive mentioned so far in this article can be accomplished with one simple tool called an "autoresponder"?
Here's how it works:
Before we go any further, I want to assure you that autoresponders are not difficult to use. So let's take a deep breath and get past any technophobia that might be preventing you from making your life a lot easier -- and your business a lot more profitable!
An autoresponder is basically an e-mail tool that is designed to automatically respond to any incoming messages to a particular e-mail address that you set up. Confused? Then let me give you an example that will clearly illustrate exactly how this works...
A visitor arrives at your web site and reads your sales copy. They're interested in your product, but they have a question that needs to be answered before they'll consider making a purchase. So they e-mail you at faq@yoursite.com (an e-mail address youve set up for just this purpose).
Your experience answering customer questions has shown you that there are 10 or 12 questions people ask over and over again. So rather than answer each person individually, you put together a "Frequently Asked Questions" (FAQ) e-mail. You spend an hour or so writing it, making sure that it's thorough and that it ultimately directs the reader back to your web site to close the sale.
You then set up this FAQ e-mail in an autoresponder, so when the visitor e-mails their question to faq@yoursite.com, they are automatically sent your FAQ e-mail. Its neat, clean, and simple.
The e-mail your visitor receives might read something like this:
Subject: Answer to your question
Hi!
Thank you for your inquiry. Our experience has shown us that most people ask one of the following ten questions, so we've sent you this informative e-mail because we know that your time is valuable and we want to make sure that your question is answered as quickly as possible.
If you find that your question is not answered below, then please do not hesitate to e-mail us at info@yoursite.com We'll be happy to answer any further questions you may have.
Yours truly,
Your name here.
*** And answers to your 10 most frequently asked questions start here ***
Within 5 minutes of sending their e-mail to faq@yoursite.com, the visitor receives your e-mail via your autoresponder. They read through your FAQ e-mail and find the answer to their question.
The visitor is impressed because...
| | - You anticipated their needs
- You replied instantly
- You answered their questions
- You made it easy for them to e-mail you any further questions
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And this means that you look extremely professional. This instant reply also lends your business a measure of credibility because you've made it clear that your customers are your first priority and that you take your business very seriously.
Do you think this visitor will go back to your web site to make their purchase? Chances are very good that they will. In fact, the probability that you will close this sale is much higher than if you had forced this person to wait a week for a reply. (Or hadn't answered at all!)
How much time did this take you? None. You wrote the e-mail and then used the autoresponder to automate your customer service. You now provide fast, high-quality customer service, decrease your workload, and only respond to customers who have unique questions or situations that need your personal touch. Itll take you just minutes each day to respond to customer inquiries instead of the hours it did before you got automated!
Now, that's some pretty cool technology, wouldn't you say? Well, I haven't even told you the best part yet! In addition to these "immediate" autoresponders -- that get sent out instantly -- you can also set up a series of delayed or "sequential" autoresponders. Here's how it works:
Suppose someone sends a message to your faq@yoursite.com e-mail address. They instantly receive your "Frequently Asked Questions" e-mail... and then automatically receive another message a few days later! It might look something like this:
Subject: Follow-up to your inquiry
Hi,
I just wanted to touch base with you and make sure that you didn't have any more questions. (If your question wasn't answered by the FAQ I sent out the other day, please drop me a line at info@yoursite.com).
I also wanted to let you know about a special that we are offering to new customers. If you decide to purchase within the next 7 days, I'll give you a big 20% discount off your first order!
Remember, this offer is valid for new customers only, and expires in the next seven days! Click here to visit my site and find out more about this special offer.
Yours truly,
Your Name Here
Just like with the autoresponder that gets sent out immediately, you only have to write this ONCE, and simply tell your autoresponder software to send it to everyone who sends an e-mail to faq@yoursite.com after three days.
Can you even imagine how difficult this would be if you were doing it manually? You would have to save every e-mail you received, and then reply to them after 3 days had passed. Using autoresponders, you just write the message once, and the software takes care of everything else!
And you don't need to stop at just two messages. You can set it up so that everyone who sends an e-mail to your faq@yoursite.com address receives one message immediately, another three days later, another one four days after that, one more seven days later, and another after three weeks! In fact, as long as you have the right software, there is no limit to how many messages you can automatically deliver to your customers and subscribers!
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