Company takes leadership position in Offshore Outsourcing Industry with major US Clients.

In the past year, Sutherland has taken significant business from foremost competitors operating in India, Philippines, Canada and the United States.

Westport CT (PRWEB) March 25, 2004 -- In the largest first round external funding for a private offshore BPO company, Rochester, New York based global customer management company has announced $30 million equity investment from Oak Investment Partners. Sutherland would deploy the funds for enhancing its global delivery capacity. Sutherlands current annual revenue stands at $150 Million. Sutherland Global Services was founded in 1986 with an emphasis on providing technology and outsourced customer management services by former Xerox executive Dilip Vellodi.

Commenting on the investment, Oak General Partner Fred Harman said, The Global BPO industry is in a very dynamic period. As one of the pioneers in the customer management services space, Sutherland has a proven history in the business with a wide global customer base. The company has a strong track record in meeting and exceeding customer service requirements, in all its delivery centers. We are confident that under the visionary leadership of Sutherlands management team, we will leverage the exciting outsourcing opportunity." Oak Investment Partners is a growth-oriented private equity firm with a total of $4.2 billion in committed capital and has achieved a strong track record as a major investor, funding more than 350 top companies at various points in their lifecycles.

In a very crowded market, Sutherland has set itself apart by being the first to offer blended" onshore and offshore services, using a totally redundant, private voice and data network connecting its clients customers, seeking a variety of support services to professionals in the US, India and Canada. Using this unique delivery model, Sutherland can operate 24 hours a day and provide excellent service in multiple locations around the world. Having the capability to provide outsourced services from the US, from near shore facilities in Canada and from offshore facilities in India has provided Sutherland a considerable market advantage. This model enables Sutherlands clients to leverage the cost advantages and deep talent resources of an emerging economy with time tested local resources here in North America.

Sutherland is leading the pack of companies operating offshore in terms of Customer Satisfaction Scores, which is the single largest challenge offshore outsourcers face in doing business with U.S. clients, who need to reduce expenses and drive happy customer relations and repeat buyers for their products and services. Sutherlands customer management services portfolio includes Process Consulting, Technical Support and Help Desk, Customer Care, and Account Management that address the 'customer management lifecycle of acquisition, retention, support and growth.

Commenting on this significant development, Sutherland's Chairman and CEO Dilip R. Vellodi said,
We have aggressive plans for the future and are pleased to have Oak as a partner. An 18 year track record with our clients in the US, a strong Indo-American management team and a multinational blended delivery model gives us the right combination to leverage the global BPO opportunity."

Sutherland has established a strong global client base of over 36 marquee clients, mostly Fortune 1000 companies in the Hi-Tech and Telecom space, including AT&T, Xerox, Amazon, Hewlett Packard, Gateway, Intuit, Dell etc. Sutherland, set up its Indian operations in 2002. Growth in India has been impressive. The first 1500 employees took 18 months. The next 1700 took just six months.
In 2003, Sutherland also opened its near shore delivery center in Canada. In the near term, Sutherland expects its employee base to grow to 9000 globally from its current strength of 6200.

About Oak Investment Partners
Oak Investment Partners is a growth-oriented private equity firm with a total of $4.2 billion in committed capital. Investments are primarily focused on growth opportunities in enterprise application and infrastructure software, telecommunications equipment and services, data storage; financial services technology, outsourced services, healthcare services and retail. Over its 25-year history, Oak has achieved a strong track record as a stage-independent investor funding more than 350 companies at various points in their lifecycle.

About Sutherland Global Services Inc
Sutherland Global Services is a global customer management company in the BPO industry with 18 years of practitioner heritage in Business Process Outsourcing (BPO). Sutherland helps companies design, build and manage their customer management operations. Sutherlands customer management operations centers are located in USA, Canada and India. Headquartered in Rochester, New York, Sutherlands global workforce includes 6200 employees.

Website:www.suth.com