Metrix Launches Online Seminar On Contracts & Warranties Management: Seminar Presents Roadmap to Increased Profitability with Complete Process Visibility

Metrix announced that it has launched an online seminar entitled "Contracts & Warranties Management: Leveraging 100% Visibility into 100% Profitability." The online seminar offers service organizations and their stakeholders an opportunity to discover the latest business trends, operational efficiencies and revenue enhancement techniques in contracts & warranties management.

Waukesha, Wis. (PRWEB) March 27, 2004 --Metrix, Inc. (http://www.metrix.com), a global leader in service management software, today announced that it has launched an online seminar entitled "Contracts & Warranties Management: Leveraging 100% Visibility into 100% Profitability."

The online seminar offers service organizations and their stakeholders an opportunity to discover the latest business trends, operational efficiencies and revenue enhancement techniques in contracts & warranties management. The Web seminar is immediately available for download at www.metrix.com.

Moderating the seminar is Doug Peters, a field service specialist and vice president of e-business strategies at Metrix, Inc. The featured speaker of the seminar is contracts and warranties expert, Vernon Hockerman (director of business consulting at Metrix), who will be providing over 20 years of industry expertise in the instruction and commentary portion of the seminar.

As part of the event viewers will see a presentation on recent trends for contracts and warranties management and specific techniques and tips to streamline operations while gaining 100% visibility into the contracts enterprise. The presentation will provide a close look at the entire contracts & warranties management process, including a discussion of multiple contract types, operational efficiencies to be gained within the process, and customer self-service processes. One example provided in the seminar details how to use service agreements to drive top-line & bottom-line results.

The close of the seminar offers a review of revenue enhancement methods and metrics including timely & consistent billings, automated renewal processes, as well as in-depth contract financial analytics to provide a deeper view into the organizations ongoing performance and results. The close of the seminar will also include a walkthrough demonstration of the new Metrix Contracts & Warranties ROI calculator, which analyzes and customizes a return on investment report based on each users specific industry information.

"To effectively respond to customer needs and improve customer service in todays rapidly changing service environment, leading edge companies are demanding integrated contracts & warranties management solutions that provide 100% visibility throughout the enterprise," said Harvey Shovers, vice president of sales and marketing at Metrix. "By providing insights into how one can increase the efficiencies of contracts & warranties management as well as enhance revenue, this online seminar helps service-centric organizations apply the latest tips and techniques of the industry to their service operations in order to drive ROI and improve operational productivity overall."

To view the seminar, go to http://www.metrix.com. Click on Register Today!" to register and receive more information. The online seminar is live and available today.

About Metrix:
At Metrix, Automating your service operations is our business." Metrix is a leading provider of eProductService solutions. The company provides Web-based software products and integrated applications to address all aspects of the product service chain for organizations worldwide. The solution, Metrix 4e eProductServiceTM application suite, provides built-in domain expertise and robust field service and repair center functionality for industries including medical equipment, high-tech & electronics, measuring & control devices, telecommunications, 3rd party logistics, and other manufacturing. The software enables superior product service with powerful capabilities including field force automation, field service/dispatch, contract administration, customer entitlements, equipment and parts tracking, workflow management, Web self-service and scheduling optimization, with proven integration to leading ERP and CRM vendors.

Metrix 4e eProductServiceTM suite is used by some of the world's strongest companies to streamline service, improve customer service, and increase customer satisfaction, including Ahold, Canon, Getronics, Motorola, Olympus America, Sysmex and Xerox. The company, founded in 1980, is based in Waukesha, Wis. with international offices in The Netherlands.

For more information on Metrix, Metrix products and client case studies, visit http://www.metrix.com.

Media Contact:
Patricia Goergen Buttery
262.717.6539
pgoergenbuttery@metrix.com