Tax Specialist Gets Productivity Refund

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International sales and use tax experts Yetter Consulting Services, Inc., (http://www.salestaxinstitute.com) has generated their own productivity refund with a new software system that lowers the time critical business processes required by up to 75%.

International sales and use tax experts Yetter Consulting Services, Inc., (http://www.salestaxinstitute.com) has generated their own productivity refund with a new software system that lowers the time critical business processes required by up to 75%.

According to Diane Yetter, president of YCS, client billing used to take 8-10 hours, twice a month. Now each billing cycle takes about 2-3 hours. Payroll formerly took almost 2 hours and that’s dropped to 1 hour. Proposals that would take anywhere from 4 hours to 2 days now take between 1 and 4 hours.

“Managing 10 consultants’ work loads is now a breeze,” Yetter added. “Everything is in one tool and integrated – from proposal to project management to invoicing. We can now spend more time helping our customers.”

Local software house Five Sticks, Inc., (http://www.fivesticks.com) developed the custom package, dubbed EMS (Enterprise Management System). “We’ve developed complex systems before, so we knew that what YCS wanted was risky,” said Reid Carlberg, president of Five Sticks. “We focused on controlling these risks early on by limiting the project’s scope to high value features. As the system matured, everyone involved was comfortable adding new functionality to our increasingly stable, fully functional base.”

“After several prototypes, we went live on January 1, about 5 months after we started analyzing their needs,” Carlberg continued. “EMS is built on a solid foundation—using tools such as Java, MySQL, Hibernate and Tomcat—so we were able to go live quickly and with confidence.”

“The system has successfully handled every payroll and billing cycle since we went live,” Yetter added. “It’s been a tremendous time saver and very reliable.”

“It’s very satisfying to see YCS improve their operations so significantly,” Carlberg said. “These results are clear proof that custom software can help businesses dramatically improve their operations.”

The web based system includes comprehensive project management, consultant activity tracking, payroll and a billing interface that links directly to YCS’s accounting package, QuickBooks. EMS enables YCS to plan business activities based on revenue expectations in real time while reducing the barriers that had formerly hampered the productivity of remote workers.

How much did it cost? According to Yetter, “The custom system that does everything we want, the way we want, and that we now own, costs about the same as the commercial packages we would have had to buy and customize—and then keep paying for year after year.”

“Five Sticks was very easy to work with,” Yetter concluded. “We’ve worked with a number of software developers over the years. Five Sticks’ clear focus on client service made this project a great experience.”

About Yetter Consulting Services, Inc.

Yetter Consulting Services, Inc., (http://www.salestaxinstitute.com) helps customers better manage their sales and use tax obligations. YCS has implemented transactional tax management systems for many Fortune 1000 companies, and helps a wide variety of customers interact with taxing authorities. Diane Yetter received her Master of Science degree in taxation from DePaul University in 1994, and a Bachelor of Science degree in accounting and business administration from the University of Kansas in 1985.

About Five Sticks, Inc.

Five Sticks, Inc., (http://www.fivesticks.com) develops custom software solutions using leading edge technology. Since 1996, Five Sticks has helped customers in industries ranging from hospitality to healthcare to management consulting get more out of their IT investment. Reid Carlberg is currently pursuing his Master of Science degree in software engineering at DePaul University and received his Bachelor of Arts degree in Japanese studies from Kenyon College in 1991.

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