LiveTime Software to Preview New Help Desk and Customer Support Products at HDI 2004 and HITS 2004

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LiveTime Software announced it will preview two new products during the Support and Help Desk industryÂ?s leading trade events. LiveTime Support 3.0 and LiveTime Help Desk 3.0, to ship in May, are the first new products from LiveTime that are designed for two core business operations and deliver functionality specifically tailored for each market segment.

Version 3 of the LiveTime products represents a major review of the company's offering and enables LiveTime Software to build and deliver a comprehensive suite of products,” said CEO Dr. Darren Williams.

LiveTime Software announced it will preview two new products during the Support and Help Desk industry’s leading trade events. LiveTime Support 3.0 and LiveTime Help Desk 3.0, to ship in May, are the first new products from LiveTime that are designed for two core business operations and deliver functionality specifically tailored for each market segment.

Offering powerful new capabilities such as Online Forums, Client Billing and Web Services Gateway, LiveTime Support continues to lead the industry by delivering comprehensive web-based functionality.

LiveTime Help Desk includes more robust Asset Management integration and enhanced reporting to the core LiveTime feature set. Built on Application Server Technology both products remain infinitely scaleable, accommodate an unlimited number of users and integrate easily with other enterprise and legacy systems and data formats.

"Version 3 of the LiveTime products represents a major review of the company's offering and enables LiveTime Software to build and deliver a comprehensive suite of products,” said CEO Dr. Darren Williams. "Now our customers are able to implement a support infrastructure to accommodate their specific requirements."

Both products will be available for preview at the HDI 2004’s Expo Hall in Orlando, FL, at Booth #703, more info see: http://www.thinkhdi.com/hdi2004; and also at the Helpdesk & IT Support Show in London, UK, at Stand #350, for more info see http://www.helpdeskshow.com.

About LiveTime Software

Founded in 1999, LiveTime Software is a privately held firm leading the integration of Business Activity Monitoring (BAM) technology into web support software. Currently headquartered in Newport Beach, California, LiveTime Software has offices in Australia and the United Kingdom and is expanding throughout North America and Europe.

For more information visit http://www.livetime.com

Media Relations contacts:

Europe: Mike Fellows mike.fellows@livetime.com

Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

USA: Bill Gram Reefer reefer@worldviewpr.com

Suite 255, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-752 1660, Fax: +1-949-752 1649

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.

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