End-End Softwaretm showcased Service-Centric Solution capabilities at Marcus Evans IT Service Level Agreement (SLA) training event

End-End SoftwareTM, together with Sara Cullen, a noted author and practitioner who is a recognized expert in the effective use of SLAs, demonstrated and taught on how to deliver the key framework for identifying and implementing techniques for successful SLAs.

Kuala Lumpur, Malaysia (PRWEB) April 29, 2004 -- March 29-30, 2004 -- During a two-day intensive and pragmatic hands-on training course that attracted top management business and technical executives from global companies, End-End SoftwareTM, together with Sara Cullen, a noted author and practitioner who is a recognized expert in the effective use of SLAs, demonstrated and taught on how to deliver the key framework for identifying and implementing techniques for successful SLAs.

The key focus of the training event is to allow executives who are involved in the implementation of SLAs within an organization to understand the importance of striking a balance between service providers and end-users and how to go about ensuring it, so that an effective SLA that is beneficial to both parties can be executed successfully.

During the course, Sara Cullen walked the attendees through 25 interactive exercises, a case study and a role-playing session, all designed to assist them to determine the best and most effective SLA techniques for their organization.

To increase the practicality of the course, the attendees were divided into small groups with similar SLA needs to ensure that all of them have the maximum opportunity to have their individual questions and needs addressed.

Brian Peck, Managing Director, End-End SoftwareTM, and lead sponsor of this training event, said, We are proud to be invited by Marcus Evans to be the lead sponsor of this training course in Kuala Lumpur as well as in Bangkok and Jakarta. End-End has been recognized in this region as one of the earliest and leading technology companies that focus in helping our customers achieve successful SLAs in the IT space within the organizations."

We see the importance to educate and pass on useful knowledge to executives who are in-charge of purchasing the right tools to help enable SLA. They need to be able to assess the costs and benefits of the IT tools, and how to interpret and use the different types of data and statistics generated. These information are not only useful to understand SLAs from the end-user perspective, but also crucial to give the management a holistic view on the performance and availability of their total IT infrastructure, so as to strategize for better and more accurate IT capacity planning based on actual statistics." Brian added.

We received very positive response from the attendees of this training event on our solution, and subsequently followed up with a series of proof of concepts to demonstrate further on the importance and usefulness to have a user and service-centric solution within their organizations," continued Brian. End-End SoftwareTM and our family of partners have always been committed to profitably, deliver customer-driven offerings and is part of our ongoing commitment to the growing market."

About End-End SoftwareTM (Asia Pacific)
End-End is a leading technology company committed to developing independent IT solutions with a difference. The companys success in Asia Pacific, Europe and USA is based on its pioneering technology development and proven commitment to working closely with its clients to resolve service and application service delivery problems.

The flagship product, End-End SoftwareTM is the only independent tool that provides user and service-centric monitoring of applications performance, response time and experience. Hence, providing enterprise with an insight into setting Service Level Agreements from an end-user perspective, and understand the resource utilization of every desktop to enable more accurate capacity planning so as to improve bottom line for the organization.

For more information on End-End SoftwareTM and information on Setting SLA With End-End SoftwareTM, please visit www.end-endsoftware.com

About Sara Cullen

A former National Partner at Deloittes Touché Tohmatsu and one of the most experienced practioners on the areas regarding IT outsourcing & SLA in Asia Pacific, Sara Cullen is a highly sought after consultant and author in this space. As the author of the best-selling book Intelligent IT Outsourcing: Eight Building Blocks to Success", Sara had also provided her expertise to more than 75 organizations in over 80 projects that covered more than 45 business functions.

About marcus evans
marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 29 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement. Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.