End-End Software Delivers Return on Investments for Citizens Advice Bureaux

Citizens Advice Bureaux (CAB) has successfully deployed End-End service-centric solution that measures and monitors the performance and availability of their application from an end-user perspective. The solution is proving to be one of the catalysts for dramatic improvements to the CAB IT infrastructure.

(PRWEB) May 8, 2004 -- The Citizens Advice Bureau is one of Englands key charity bodies that provide useful services like debt, consumer, tax, housing, legal, and employment related services to the citizens of England across 2,800 locations. Recognizing the importance to provide better and faster services to the end-users and create a more efficient working environment for staff and volunteers, a 20 million nation-wide IT initiative - Citizens Connect, was started. Under this initiative, 800 bureau sites will be connected via Virtual Private Network (VPN) by October 2004, and a new e-government application, called CASE, is introduced to enable electronic case recording and filing.

Citizens Advice needed the ability to measure, on an on-going real time basis, the end-to-end performance of the CASE application as a whole. It is also necessary to have the capability to monitor the behavior of its constituent parts (Workstation, Network and Server) - a critical function in providing effective business support for an evolving application as well as supporting capacity planning for future growth.

To fulfill the service level for user requirements, and to ensure the availability of the application, especially in the case of a proprietary application like CASE, using real and not synthesized data becomes key to the IT team to manage and contain their costs while matching service-levels to user requirements.

To date, End-End Software has provided us with a valuable tool for monitoring and measuring the performance of our case recording and filing service (CASE) over a national VPN network. The solution has helped us identify the specific element within our managed service infrastructure that experienced performance issues, thus allowing us to focus our efforts on effectively resolving them." said Paul Herink, Citizens Connect Test and Release Manager.

Mr. Brian Peck, Managing Director, End-End Software (Asia Pacific), said, Our solution was evaluated alongside a number of solutions. We were eventually selected based on our capabilities to show useful statistics that were real-time to the customer. We also successfully proved to our customer the potential of quick return on investment from implementing our solution."

The success of this implementation is made possible by the superb support to the customer of our dedicated partner, Preferred Computers and Networks Ltd., whose years of experience in the systems and client environment, enable them to showcase our solution and assisted the customer to overcome their challenge with our solution." Brian added.

About End-End Software (Asia Pacific)
End-End is a leading technology company committed to developing independent IT solutions with a difference. The companys success in Asia Pacific, Europe and USA is based on its pioneering technology development and proven commitment to working closely with its clients to resolve service and application service delivery problems.

The flagship product, End-End Software is the only independent tool that provides user and service-centric monitoring of applications performance, response time and experience. Hence, providing enterprise with an insight into setting Service Level Agreements from an end-user perspective, and understand the resource utilization of every desktop to enable more accurate capacity planning so as to improve bottom line for the organization.

For more information on End-End Software and information on achieving Return on Investment (ROI) with End-End Software, please visit www.end-endsoftware.com

About Preferred Computers and Networks
Preferred Computers and Networks is a UK based, leading service provider for systems and client availability solutions and is a long established reseller for HP. With the in-house technical expertise to successfully deliver complex infrastructures, Preferred is a company that focuses on the high standards of quality of the projects delivered to the customers.

For more information on Preferred Computer and Networks, please visit http://www.preferred.co.uk/index.htm